Freelancer profile translated to English.
Back to original languageAbout Reselan
Experienced customer support professional in teleconsulting, I offer my services to effectively manage customer requests (emails, chat, support) with responsiveness, seriousness, and professionalism. Accustomed to customer relations, I quickly adapt to company tools and needs.
French
Native or bilingual
Arabic
Native or bilingual
English
Basic
Spanish
Basic
Remote only
Primarily works remotely
Experience
- VelsiaCustomer advisorE-COMMERCEJanuary 2010 - Today (16 years and 6 months)Villeneuve-d'Ascq, France
- Welcoming customers, answering their inquiries about products, promotions, and company policies, and their needs
- Resolving problems and handling complaints to ensure customer satisfaction
- Analyzing customer requests to respond appropriately
- Ministère de l'éducation nationaleSupport assistant for students with disabilitiesApril 2007 - July 2009 (2 years and 3 months)Loos, France
- Assisting with understanding instructions and supporting the completion of schoolwork
- Reformulating instructions and rules of conduct to facilitate integration and smooth schooling
- Marie de seclinRecreational center animatorApril 2004 - May 2008 (4 years and 1 month)Seclin, France
- Managing groups of children during outings, ensuring their safety and well-being
- Collaborating with a team of animators to develop varied and attractive activity programs
- Welcoming children and their families to the center, leading creative workshops for children and teenagers during holiday camps
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Education
- Medical secretaryMaestris2018
Categories
- Other