Pauline L.

https://renovmoi-reims.com/

Management of 6 operations for a total of 450 clients, at various stages. 3 operations delivered in the last six months. Handling clients from the signing of the reservation contract to delivery and follow-up of snagging list resolution. At each stage of the project, being the primary contact for the buyer:

- Sending newsletters written jointly with the operational team (progress and site photos).

- Sending various information letters (finalized custom works file, site visit invitations, weather delay reports, responses to registered letters from buyers, notification of the operation being transferred to the dedicated after-sales service...)

- Finding answers to client questions from the right contacts and centralizing them according to requests

- Reporting and updating tracking sheets Custom Works Phase: analysis of modification requests, requesting feasibility from the architect, drawing up a sketch and a quote, requesting plan modifications. Financial tracking. Choices Phase: selection of materials, preparation of choice sheets. Partition Visit and Pre-delivery Phase: organizing visits, establishing schedules, sending visit reports to buyers. Delivery Phase: preparing administrative documents, organizing visits, establishing schedules, preparing a client reception desk. Handling clients after the visit for explanations and signing all necessary documents for key handover. After-Sales Service Phase: Follow-up of snagging list resolution, issuing and sending releases, site follow-up. Preparing client files for handover to the dedicated after-sales service department.

Participation and monitoring of real estate development operations in collaboration with a program manager, from project setup and design to housing delivery. ADMINISTRATIVE PHASE: Project setup, verification of sales plans Commercial launch with guide for sales agents Ordering of bailiff's certificates Requesting non-appeal and non-withdrawal certificates Establishing the cerfa DOC Online DT/DICT declaration Requesting permits and requirements Preventive injunction Preparing the after-sales service handover file after construction. CONSTRUCTION PHASE: Monitoring of calls for tender Drafting of service orders and purchase orders Contact with companies for additional work quotes / service modifications Monitoring of completion deadlines and schedule Monitoring of accessibility regulations for people with reduced mobility. FINANCIAL: Payment of supplier invoices, company progress payments, monitoring of final certificates of completion. Financial monitoring throughout the operation. CLIENT RELATIONS PHASE: Client follow-up from their reservation contract signing to key handover. Monitoring of custom works, launching calls for funds according to construction progress (issuing letters, monitoring and verifying payments), "Choices" appointments (showroom for service choices). "Partition" appointments (on-site visit of their apartment). Pre-delivery visit (pre-delivery snags communicated to companies, follow-up). Buyer delivery with snag list. Liaison between clients and companies. Snagging list resolution (monitoring, company follow-up, formal notice, substitute company). Communication of the NF label and objectives to be achieved.