Freelancer profile translated to English.

Description

🚀 Senior consultant in digital project management, specializing in E-commerce, CRM, Chatbots & Customer Service, Artificial Intelligence and Automation.

25 years of experiencetransforming ideas into concrete, structured, and profitable projects.

I support companies in their Digital, CRM, Chatbots, and E-commerce projects. I oversee all project phases: Scoping / Design / Development Monitoring / Acceptance Testing / Deployment / Build2Run. From business needs to production launch — always focusing on performance, simplicity, and business value.

Need a commando-style intervention to manage & coordinate your project team? Let's talk?

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

Carrefour
Product Manager ChatBots
RETAIL (LARGE RETAILERS)
April 2024 - December 2025 (1 year and 8 months)
Massy, France
Responsible for product management of next-generation chatbots (AI & LLM), covering IT, HR, and B2C scopes.

Main missions:

Backlog management and stakeholder coordination (tech, business, UX).
Product structuring around key areas: linguistic understanding, conversational content, user experience.
Design and validation of customer and employee journeys.

🧭 Result: AI prototypes tested at scale, laying the foundation for next-generation customer and employee support.
Artificial Intelligence Steering Committees AI Chatbot Chatbots Digital Project Manager
Bergerat Monnoyeur
Transition Manager – Digital Manager
CIVIL ENGINEERING
January 2023 - April 2024 (1 year and 3 months)
Saint-Denis, France
Management of digital teams and complete overhaul of the product roadmap & 2023 budgets.
Management of strategic projects to strengthen the group's digital presence and coherence:
Redesign of the Bm-cat.com website and deployment of the Arkance and Sitech platforms.
Implementation of an integrated customer portal under Salesforce.
Deployment of an Algolia search engine and an intelligent chatbot to improve customer support.
Launch of dedicated mobile applications for customers and technicians.
Reorganization of the digital department: redefining roles, prioritizing projects, and strengthening governance.

🎯 Objective: Align digital strategy with business ambitions and prepare the foundations for sustainable growth.
Chatbots Salesforce Project Management Search Engines Website Creation and Redesign
Le Bon Marché - La grande Epicerie (LVMH)
Digital Project Manager – Fast Delivery E-commerce Project
AGRICULTURE
June 2022 - December 2022 (6 months)
Paris, France
Scoping and structuring of a strategic project: a fast delivery platform for a premium retail player.

Global diagnosis of technical and logistics partners.
Drafting of the complete backlog (functional & technical – Lots 1 & 2).
Facilitation of steering committees/project committees and product coordination between internal teams and service providers.

🧭 Result: Clear scope, validated operational roadmap, and launch ready for the build phase.
E-commerce Search Engines Chatbots Project Management Digital Project Management