Renaud Ciesielski

Support technician in charge of tickets focused on technical issues, such as problem resolution or preparation and setup of equipment on-site or remotely.

• Video conferences to explain the need to implement certain improvements to clients

• Planning, design, and implementation of several SharePoint sites

• System improvements to secure architectures

• Implementation of complex backup plans (Acronis, Uranium Backup)

• Setup of NAS for backup and document sharing

• Internal IT management

• 365 expertise concerning numerous applications

• Domain name migration from OVH, GANDI to 365

So far, I have made visits to individual clients. Setup of Wifi, copiers, PC reinstallation, resolution of various bugs.

I have also been involved in migrating email accounts to Outlook, changing their protocol from POP to IMAP.

Deployment of new servers, LDAP migration, teaming configuration, RDS farms were addressed among other specific tasks such as migrating an Exchange On-Premise server to Microsoft 365.

I also migrated server shares to the SharePoint solution, created sites, set up groups and memberships, assigned permissions, and deployed to each workstation, assisting users in training them on the new processes.

Regarding users, I deployed numerous workstations, MacBooks, iMacs, desktops, and laptops, and also maintained these workstations as well as Chromebooks. These machines are particularly useful for mobile individuals at various clients, and they also provide limited access to users so they can focus on their daily tasks. I was asked to configure these machines and sometimes upgrade disks, which are small capacity on these machines, set up email accounts, and configure the workstations more generally so that the end-user only needs to log in and work with all the required tools.

It was also necessary to connect most of the computers to the Active Directory, verify that the GPOs were working correctly for network drives, and connect them manually as needed.

On a daily basis, I handled emergencies, even for VIPs, to support clients from incident declaration to resolution. The single point of contact system allowed me to learn how to proceed to prevent clients from losing patience. I also demonstrated agility when it was necessary to overcome certain issues that could take longer.