Freelancer profile translated to English.
Back to original languageAbout Renaud
Independent mission director, 27 years of experience in digital transformation, including over ten years with major public administrations and operators — OFII, DGDDI, CNAMTS, France Travail — as well as in the banking and insurance sectors — BNPP, Allianz, Generali.
I focus on business cases, scoping, steering, and implementing complex transformation programs, with a strong ability to bridge the gap between business lines, IT systems, regulations, user experience, service providers, and senior management.
My guiding principle: simplify processes, improve user journeys, secure transformations, and deliver digital projects with significant operational impact.
My expertise covers, in particular, inbound/outbound flow dematerialization, document management (GED), multi-channel communication, user communications, and cross-functional governance.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- WELDONE (www.weldone.fr)Expert Consultant (Outgoing Communications & Processes)CONSULTING AND AUDITSJanuary 2018 - Today (8 years and 5 months)Paris, FranceFollowing a study on the postage costs of outgoing mail, I proposed a trajectory for cost reduction and service quality improvement for applicants. After validation, this led to the "Outgoing Communications Modernization" program.This program enabled:- Increased dematerialization of Pôle emploi mail,- Development of other communication channels (email, SMS, voice messages) while respecting GDPR by implementing "contact authorizations" controlled by applicants.- Content review through the implementation of writing guides, a redesigned process, and specific governance for the evolution of outgoing communications.
- WELDONE (www.weldone.fr)Expert Consultant (Incoming Dematerialization & Processes)CONSULTING AND AUDITSAugust 2016 - Today (9 years and 9 months)Paris, FranceAfter conducting an assessment of Pôle emploi's business process dematerialization, the client asked me to establish a dematerialization master plan for processes at Pôle emploi.After validation, I supported the implementation of this program for 5 years:- Deployment of scanners in agencies for applicants and agencies,- Implementation of paperless in agencies (postal mail redirected to processors),- Redesign of the document management system (GED) and distribution of agent activities,- Redesign of the upload system for applicants (PE.fr and mobile),- Experimentation with electronic signatures.
- Sopra Steria ConsultingSenior ManagerCONSULTING AND AUDITSJanuary 2013 - August 2016 (3 years and 8 months)Paris, FranceResponsible for consulting and IT business analysis support markets:- Customs: Lead of an IT business analysis support market- Pôle Emploi: Lead of two business support markets for the General Directorate and an IT business analysis support marketInformation System Consulting:- Customs: Implementation of the architecture function- Customs: Scoping of the project for centralizing tax management for road carriers within a shared services center- Customs: Scoping and implementation of the project for the technical and functional redesign of the transit customs regime management- Customs: Translation of the Customs Strategic Plan 2013-2018 to the IT system- Customs: Development of an IT master plan for the redesign of the tax IT system- Pôle Emploi: Implementation of operational IT ownership- Pôle Emploi: Scoping of the redesign of decision support applicationsDigital Transformation Consulting:- BNP Paribas: Study on the dematerialized acquisition of customer supporting documents- National Education: Study on optimizing the dematerialization of scholarship applications- CNAMTS: Study, selection of a software package, and detailed analysis of a BPM foundation- CNAMTS: Rationalization of dematerialization and document management (GED) applications
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Education
- Engineer from Ecole Centrale de LyonEcole Centrale de Lyon1996
Certifications
- TOGAF 9.1 Enterprise Architect ExpertArismore2014