About Renato
Portuguese
Native or bilingual
English
Fluent
German
Basic
Spanish
Fluent
French
Basic
Experience
- SIVASales and Marketing Program Manager | Group After SalesJanuary 2021 - Today (5 years and 7 months)Lisbon, PortugalDevelop and implement local programs for after-sales activity. Incharged for the rollout of OEM After-Sales applications. Responsible for OEM Digital Tools in After-Sales. Main After-Sales OEM contact point for the Škoda brand in the Portuguese market. Provide support to the field force team regarding locally developed applications. Support in the management of customer complaints related to after-sales activity (CRM).
- SIVAAfter Sales Area ManagerSeptember 2016 - January 2021 (4 years and 4 months)PortugalResponsible for all the After Sales activities for the Portuguese network dealerships (brands: Volkswagen Passenger Cars; Audi; Škoda; Volkswagen Commercial vehicles). Assure the correct Service and Parts dealers' performance and goals achievement.
- SIVAAudi Distribution and Key Account ManagerJune 2014 - September 2016 (2 years and 3 months)PortugalAssure the correct resources distribution in the different sales channels for the Company activities. Account Management of the major accounts such as Rent-a-Car and Fleet Companies. Adapt / create different vehicles profiles according to the specific needs of each channel. Responsible for the internal and external reporting. Implement tactical campaigns in the dealer network.
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Education
- MechanicalISEL – Instituto Superior de Engenharia de Lisboa1993Mechanical
- SPC and 8D methodologyVolkswagen AutoeuropaSPC and 8D methodology