Freelancer profile translated to English.

Description

After 8 years of experience as a digital transformation consultant, I have specialized and certified myself on the Salesforce platform, a key player in CRM.

My rigor, adaptability, kindness, and dynamism complement my technical and functional skills.

I can undertake missions in the Île-de-France region with occasional travel throughout the national territory.

Languages

French
Native or bilingual
English
Fluent
Spanish
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km), Paris (up to 30km)

LVMH WINES & SPIRITS
CRM Consumer Engagement Business Analyst
LUXURY GOODS
June 2022 - Today (4 years)
Paris, France
- Project scoping (workload plan, schedule)
- Requirements gathering (Workshops, documents, and minutes)
- Writing User Stories in JIRA (Agile Mode)
- Project coordination (Committee meetings, minutes)
- Acceptance testing (Unit tests, non-regression tests, business/field acceptance)
- Change management (Communication, Training, Go-live support)
- Deployment
- Third-party maintenance / RUN

Projects:
- Clos19 Loyalty Program (FR/UK/DE)
- LVMH Shareholders Club
- Retention
- Campaign Management
- Customer Care
- Preference Center
- Integration with third-party tools
Le Bon Marché
Project Manager (CRM / Digital / Retail)
LUXURY GOODS
May 2020 - May 2022 (2 years and 1 month)
Paris, France
All projects:
- Project scoping (costing, workload plan, schedule)
- Requirements gathering (Workshops, documents, and minutes)
- Project coordination (Committee meetings, minutes)
- Acceptance testing (Unit tests, non-regression tests, business/field acceptance)
- Change management (Communication, Training, Go-live support)
- Deployment
- Third-party maintenance / RUN

List of projects:
- CRM Evolution (Bon Marché specific)
- Salesforce Service Cloud Deployment (including satisfaction surveys)
- Tax Refund
- Integration with a partner carrier
- Distance Selling
- Stock Application
- Oney Bank (interest-free 3x or 4x payment)
- Cash register software migration
- Exception List and Accommodation List
- 24s.com
WE LINK
Salesforce CRM Functional Consultant
CONSULTING AND AUDITS
February 2020 - February 2020 (1 month)
Paris, France
Salesforce Deployment
- Scoping and requirements gathering workshops with business stakeholders
- Administration (Profiles, users, security)
- Object configuration and customization (field creation, validation rules)
- Implementation of automations (Workflow, Process Builder)
- Organization of user tests and acceptance
- Training and go-live support
- High Velocity Sales configuration
- Ringover configuration (call center)
- Links with Marketing Cloud teams (Pardot Module)

Environment:
Salesforce Sales Cloud, Service Cloud, 60 users, 8 countries (France, Germany, Italy, Spain, Portugal, Mexico, United Kingdom, Belgium)