About Rémi
French
Native or bilingual
English
Conversational
Experience
- papernest EspañaExpertAugust 2024 - Today (1 year and 10 months)Barcelona, Spain-Deal in English and French with international bank customers based in France: energy, internet, and home insurance contracts -Receive calls and support customers: understanding specific needs and providing appropriate solutions. -Manage contracts: terminating contracts and setting up new ones. -Update the CRM.
- Louis VuittonSales AssistantSeptember 2022 - September 2023 (1 year)Paris, FranceAdditional missions: -Assist a product manager on a new launch -Participate in the commercial analysis and development of the store and all related tasks contributing to the general objectives of the store.
- CartierHospitality AssistantJune 2022 - August 2022 (2 months)Paris, France1. Reception• Welcome customers and direct them to a sales advisor• Manage store appointments and the indoor and outdoor queue2. Customer Management• Manage any customer travel• Build customer loyalty, offer them personalized service, ensure their satisfaction throughout their Cartier experience• Manage unforeseen issues (dissatisfaction, emergency) and propose adequate solutions and responses
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Education
- General English MASTER 2 MARKETING STRATEGY AND BUSINESS DEVELOPMENTGeneral English MASTER 2 STRATÉGIE MARKETING ET DÉVELOPPEMENT COMMERCIAL
- MarketingCalifornia State University2022Marketing