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Rémi MagouRM

Rémi Magou

Digital and Administrative Assistant

€160/day
Clermont-Ferrand, FR
0-2 years
Short content writing
Project organization
Administrative management
Customer support
Community management

Average response time: 1 hour

Freelancer profile translated to English.
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About Rémi

  • French

    Native or bilingual

  • English

    Conversational

  • Spanish

    Basic

Can work on-site
Clermont-Ferrand (up to 50km)

Experience

  • Reebike/Habelo (KitVélo électrique),
    CUSTOMER SERVICE MANAGER
    E-COMMERCE
    September 2024 - September 2025 (1 year)
    Clermont-Ferrand, France
    - Supervise the handling of 30 to 40 customer requests per week (calls and emails).
    - Optimize after-sales service processes to reduce processing times.
    - Improve the handling of technical cases while controlling costs.
    - Make the after-sales service profitable by controlling expenses.
    - Evaluate used wheels and offer credit notes to guide customers towards new purchases.
    Customer service Email management In-person and telephone reception Autonomy Schedule management
  • Cultura
    SALES ADVISOR
    CULTURE
    September 2023 - February 2024 (5 months)
    Aubière, France
    Welcome and advise 100 to 200 customers per day.
    Optimize online orders, pre-orders, and ticketing.
    Ensure quick checkouts and high customer satisfaction.
    Shelf stocking / merchandising Customer reception and guidance Sales and customer advice
  • Bureau Vallée,
    SALES ADVISOR
    July 2021 - August 2023 (2 years and 1 month)
    Gerzat, France
    - Advise customers on office supplies, IT equipment, and furniture.
    - Write quotes and manage deliveries to professional clients.
    - Assemble furniture and handle checkouts and online orders.
    - Restock shelves and optimize customer satisfaction.
    Independent work Email management Checkout Stock / shelf management Customer follow-up
Check out Rémi's experience

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Education

  • BACHELOR
    Groupe Alternance / Reebike
    2025
    BACHELOR
  • BTS MANAGEMENT COMMERCIAL
    OPERATIONNEL Groupe alternance / Bureau Vallée
    2024
    BTS MANAGEMENT COMMERCIAL
Check out Rémi's education

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