Freelancer profile translated to English.

Description

Over 13 years of experience in the fields of: Project Management, Management, Consulting and Communication. Private, public, cultural, sports and tourism sectors.

Skills:

Project management, Needs analysis, Steering, Change management, Budget management. Management, Training and development, KPI monitoring (KPI, BI), lean management.
Customer journey and user experience, CRM and Customer Service.
Event organization and management.
Communication and presentation techniques, Internal and external content writing, Web design.
Business development: Prospecting for partners and institutions.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
German
Basic

Workplace preferences

Can work on-site

Artigues-près-Bordeaux (up to 50km), Paris (up to 10km)

RB Project & Conculting
FREELANCE CONSULTANT
January 2023 - Today (3 years and 7 months)
Artigues-près-Bordeaux, France
Support in project management and consulting:
• IT Developments: CRM, marketing, BI/data, ticketing.
• Software migration.
• Customer journey, user experience and customer service.
• Lean management.
• Needs, value, risk analysis. Road map, steering, testing, deployment, adjustment, evaluation.
Agile Project Management Consulting User Experience Data Analysis Continuous Improvement
Château de versailles
SERVICE MANAGER
January 2019 - December 2022 (3 years and 11 months)
Versailles, France
• Management of 6 employees to achieve the objectives of the ticketing profit center.
• Planning of team skills development.
• Participation in the design of the marketing mix, 8 million visitors for 60 million in revenue.
• KPI analysis, ensuring their accuracy and adapting the strategy.
• Continuous improvement, customer and user satisfaction.
• Steering of IT innovations: checkouts, control, counting, web, application, CRM, BI and marketing.
Customer Experience Team Management Continuous Improvement Data Analysis Project Management
CWT Meetings & Events & co
EVENT PROJECT MANAGER AND MANAGER
June 2009 - December 2018 (9 years and 6 months)
Boulogne-Billancourt, France
JANUARY 2015 - DECEMBER 2018, CWT MEETINGS & EVENTS, Boulogne-Billancourt (92)
NOVEMBER - DECEMBER 2011, MONSIEUR LOYAL, Clichy (92)
JANUARY - JUNE 2011, ARISTEIA, Paris (Xth)
APRIL - AUGUST 2010, 2011 and 2012, NEWSPORT, Issy-les-Moulineaux (92)
JUNE - JULY 2009, DéCATHLON Group, Hautmont (59)

• Organization of professional events and management for pharmaceutical laboratories Lilly and Pfizer: Congresses, symposia, seminars, boards.
• Organization of marketing events and management for Pepsi, Electronic Arts and Décathlon.
• Organization of sports events and management for the Tour de France 2010, 2011 and 2012.
• Design of the marketing offer for the London 2012 Olympics (25,000 tickets, 13 Committees).
• Back office and tour leader at Rolland Garros and Top 14.
• Steering of progress meetings and reporting (Budget, objectives, and satisfaction).
• Creation of briefs and red threads.
• Prospecting for financial sponsors and speakers.
• Sourcing, scouting, accommodation, catering, activities, transfers, logistics, book.
Project Management Event Management Budget Monitoring Client Relations Creative