Freelancer profile translated to English.

Description

6 years of experience in e-commerce (B2C & B2B) in Customer Support and Marketing at M6 Web, Lengow, Cubyn, AuFeminin, and Senscritique.

Available for remote Customer Support missions.

Following my OpenClassroom training, I am also available to perform web page integrations (HTML/CSS). I am used to working with a Jamstack (Jekyll+DatoCMS+Netlify).

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My training:

Web Integrator Diploma (OpenClassroom):

- Javascript (OOP & ES6) & jQuery

- HTML/CSS/Bootstrap

- Wordpress

Master 2 - Online Marketing, Panthéon Assas/IFP

L3/M1 - Communication, Sorbonne Nouvelle

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational
Portuguese
Basic

Workplace preferences

Remote only

Primarily works remotely

FEMPO
Customer Support
E-COMMERCE
September 2020 - February 2022 (1 year and 6 months)
Paris, France
FEMPO offers French menstrual panties for healthier, simpler, more comfortable, and ecological protection.

My tasks:
- Management of incoming tickets on Kustomer
- Order management (from payment to delivery and returns)
- Reporting of various issues to logistics, product, and marketing teams
- Customer support and education
Customer Service Customer Relations Customer Support Customer Care Kustomer Customer Journey
Les Petits Culottés
Customer Support Officer
E-COMMERCE
March 2020 - Today (6 years and 3 months)
Paris, France
Les Petits Culottés offers a diaper subscription service for babies without endocrine disruptors, distributed through a short supply chain!
I handle responding to subscribers' inquiries regarding various issues concerning their subscription and order tracking.

- Ticket management on Zendesk
- Customer subscription management
- Order management (from payment to delivery)
Customer Service Customer Relations Zendesk Customer Support Customer Success Communication Customer Journey
M6 Web - Croq'Kilos
Customer Support - Freelance
HEALTH AND WELLNESS
September 2017 - Today (8 years and 9 months)
Paris, France
Croq'Kilos is an online subscription platform offering weight loss programs. Croq'Kilos belongs to the M6-Web group. I handle responding to inquiries from tens of thousands of subscribers.

I work weekdays and weekends.

- Ticket management on Zendesk (20-30/hour)
- Customer subscription management
- Referral program management
- Reporting of technical bugs or improvements needed
Customer Relations Zendesk Communication Customer Support Support Customer Success