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Description

Objective: I reduce support tickets and improve customer satisfaction through clearer and more accessible interfaces.

As a freelance UX UI Designer for Lisio, in 2 months, I delivered:

- A complete UX UI audit report

- A tracking table and recommendations

- An infographic for clients

- A prototype for the new product launch

- A summary of marketing content to plan

- A UX UI audit on 4 navigation paths

- An audit on the color blindness feature

- 2 conclusions from color blindness user tests

- A widget plan

- 2 Observation Grid templates

- 1 test questionnaire

- 1 social media post to recruit testers

- 2 client qualitative survey conclusions

- 1 Qualitative Survey template

- 1 Quantitative Survey template

At Adelya-Loyalty Operator, I led the complete redesign of the software's Online Help, which was causing overload in Online Support with a total lack of user autonomy.

In 6 months, I:

- Redefined the architecture and design.

- Implemented a Figma workflow.

- Optimized SEO and user experience.

Result: decrease in bounce rate and calls to Online Support, with fluid, modern navigation fully adapted to the target audience.

Today, I am looking for a new opportunity to put my UX/UI and Design skills to work for an innovative team, ideally in the fields of GreenTech, digital inclusion, or eco-design.

Shall we discuss it?😁

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Lisio
UX UI Audit
SOFTWARE PUBLISHING
February 2026 - April 2026 (2 months)
Albi, France
A UX UI audit report
A tracking table and recommendations
An infographic for clients

A prototype
A summary of marketing content to plan
UI feedback

A UX UI audit on 4 navigation paths
An audit on a feature
2 user test conclusions
A widget plan
2 Observation Grid templates
1 test questionnaire
1 social media post to recruit testers

2 client qualitative survey conclusions
1 Qualitative Survey template
1 Quantitative Survey template
UI/UX Design RGAA Project Management Marketing Field Survey
ADELYA
Content Manager/UX-UI Designer
SOFTWARE PUBLISHING
February 2024 - April 2025 (1 year and 2 months)
Toulouse, France
Project 1 – Website Contact Flow

Mission:streamline the entry of requests to accelerate prospect and client processing.
Problem:requests were not qualified
→ wasted time and decreased satisfaction rate.
Action:UX/UI redesign of the flow + form improvement + better internal distribution.
Result:+20% qualified leads via the form + increased team responsiveness → higher satisfaction + reduced operational costs.

PROJECT 2 - Editorial Strategy and Emailing Redesign

Mission:establish Adelya's new editorial strategy with the new Marketing Manager
Problem:disorganized, irregular, and non-SEO-optimized content creation, insufficient newsletter results.
Action:UX research | optimized Editorial Calendar editing | creation of an optimized Newsletter template
Result:+30% organic traffic on content | +10 points increase in newsletter open rate, -15% unsubscribe rate, +20% CTA clicks.

Project 3 – Optimization of Production Time

Mission:reduce marketing content creation time
Problem:irregular, inconsistent multichannel content and excessively high production time.
Action:content recycling method | optimized article writing process | template creation
Result:-40% on production time | +10% improvement in publication rhythm.
Content Marketing SEO User Experience Design User Interface Design Wordpress
Echo My App
Founding Designer
CONSULTING AND AUDITS
December 2022 - Today (3 years and 6 months)
St.-Sulpice-la-Pointe, France
Project 1 - Accessibility and Eco-design Audit for Wever

Mission:establish an express audit to assess compliance with the current RGAA standards for the B2B SaaS software.
Problem:needing to respond to a Public Market tender and prepare the software for RGAA 4 compliance.
Action:benchmark + technical audit (including NVDA test) + audit report
Results:clear visibility on actions to be taken in production and a transparent tender response, to win the contract.

Project 2 – Creation of KidZou

Mission:design the KidZou website
Problem:professionals working with neuroatypical individuals need to create sequences and routines for the children they support.
Action:Design Sprint method (UX research + UI design + testing and prototyping)
Results:a prototype ready for production.

Project 3 - Creation of Locto, the Web Application

Mission:design and develop the Locto Web App
Problem:professionals working with neuroatypical individuals spend too much time organizing their sessions.
Action:UX research + UI design + marketing and partnerships + general and business management + development on bolt.new
Result:a beta version in the process of being launched.
Web Integration Project Management User Experience Design Digital Accessibility Design Sprint

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Adobe Illustrator, Photshop, Indesign HTML5, CSS3 Maquette, design Web Back End CMS Référencement Gestion de projet SEO Community Management

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Réjane A.

Founding Designer

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