About Regis
French
Native or bilingual
English
Fluent
Experience
- DevizuFront-end/Back-end DeveloperDIGITAL AND ITJune 2024 - Today (2 years)Lesneven, FranceI created the company Devizu, which offers consulting, project management, and solution development services to support companies in their digital transformation.https://devizu.net
- Carrefour Systemes d'InformationHead of Support Steering and TransformationRETAIL (LARGE RETAILERS)January 2020 - June 2023 (3 years and 5 months)Massy, FranceResponsible for the steering and transformation of Carrefour's support (8 employees, 140 internal and external resources, 10 key partners).Business area: steering and transformation of the organization, supplier governance, budget management, operational processes, support communication, operational KPIsKey achievements:- Definition of activities, sizing, and transformation of the organization,- Transformation of partner contracts (competency center contracts)- Construction and monitoring of the France Support roadmap (HR, budget, operational, and partner stakes)- Implementation and monitoring of KPIs (TTO/TTR, NPS, Service Level, Balanced Scorecard)- Change management and implementation of operational templates (committee, processes, reporting, communication)- Budget initiation and monitoring, economic leversSuccess: Support efficiency: NPS +20, OPEX savings €10.5M
- Carrefour Systemes d'InformationHead of Digital Operations SteeringRETAIL (LARGE RETAILERS)January 2016 - December 2019 (3 years and 11 months)Massy, FranceHead of Steering and Transformation of Digital Operations (5 employees, 90 resources, 3 key partners).Business area: steering and transformation of the organization, supplier steering, budget, administration/HRKey achievements:- Definition of operational models, formalization of operational processes, organization of the system (teams, roles, and missions), transformation of support models- Support for supplier contracts,- Formalization and monitoring of the budget process, consumption monitoring, risk assessment, and forecast construction, budget construction- Definition and transformation of operational models, staffing plan, contribution to the implementation of the DevOps approach, construction of the Digital Operations roadmap- Resource and access monitoring, documentation space, skills assessment, internalization approachSuccess: Budget control, OPEX rationalization, implementation of the DevOps approach
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Education
- DUTUniversity Institute of Technology - Angers1993Techniques de commercialisation
- Professional Bachelor's DegreeUniversity of Tours1994Marketing et Technologies de l'Information et de la Communication
Certifications
- ITIL Operational Support and AnalysisOrsys2010