Freelancer profile translated to English.

Description

Former Air Force pilot officer, then quality inspector for Airbus and Stellantis, and freelance asbestos professional trainer, I have a strong taste for working in the service of others. Whether in service, training, or consulting, I am committed to seeing my projects come to fruition.

Discipline, determination, and tenacity are among my qualities that I wish to put at the service of my future clients.

Today I can take care of your customer relations: implementation and monitoring of customer satisfaction quality indicators, areas for improvement, concrete actions to improve your customer relations, loyalty, onboarding, audits, executive work such as responding on your communication channels or managing a Customer Care Manager team.

Accustomed to demanding B2B clients in the aeronautics or automotive sectors, I like to take the time to refine my work for an irreproachable result that perfectly matches your expectations, particularly by retaining your own language elements in my communication.

I am immediately available whether full-time, for a few hours a week, or for a one-off mission. Do not hesitate to contact me to express your needs, I will be happy to discuss with you for a tailor-made service.

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

société "Altitude Care Conseil"
Freelance Customer Care Manager
CONSULTING AND AUDITS
December 2025 - Today (6 months)
Improve companies' customer relations by ensuring communication with clients across all communication channels.
Conduct customer service audits to identify weaknesses and areas for improvement.
Implement concrete actions to improve the customer experience.
Establish customer relationship quality indicators and monitor them. Ensure customer follow-up and loyalty.
Active Listening and Empathy Writing Tenacity Discipline Rigor and Attention to Detail
COFEL
Production Team Leader
December 2024 - June 2025 (6 months)
Lead and unite a team of about thirty people.
Ensure production objectives and operator safety.
Oversee compliance with production processes.
TRIGO STELLANTIS (global quality solutions)
Quality Team Leader
AUTOMOBILE
September 2023 - October 2024 (1 year and 1 month)
Lead and manage teams of quality controllers (visual and dimensional). Ensure the "quality wall" at the client's site in compliance with "quality management".
Continuous improvement of control processes.
Report to the client.