Refka Yahyaoui

Experienced professional in administrative, commercial, and B2B customer relations assistance, I offer over 13 years of expertise to businesses.

Currently a specialized customer manager at AFNOR, I assist clients in the complete management of their certification files: contract negotiation, audit organization and planning, processing of audit reports, administrative follow-up, and invoicing. I also carry out prospecting and loyalty actions (mailing, phoning), with a strong focus on customer satisfaction and quality of service.

Thanks to this experience in a demanding and structured environment, I have developed great rigor, excellent organizational skills, and strong versatility in managing administrative and commercial tasks.

Today, I support companies as a freelancer in their needs for:

- Administrative and commercial assistance

- B2B client management and follow-up

- Back-office support

- Organization and monitoring of internal processes

- Outsourced administrative management

Accustomed to structured and international environments, I can also undertake missions related to import-export and operational follow-up.

My goal: to save you time, streamline your processes, and ensure professional and reliable monitoring of your activities.

Distance learning in office automation (Word, Excel, PowerPoint, Outlook), completed between April and July 2021.

This training allowed me to acquire and strengthen essential skills in a professional environment: creating and formatting Word documents, using Excel for managing spreadsheets and data, creating PowerPoint presentations, and managing emails and calendars via Outlook.

These skills are now fully integrated into my daily professional activity in administrative and commercial assistance.

As part of a distance learning course in office automation, I developed operational skills on essential professional tools: Word, Excel, PowerPoint, and Outlook.

I learned to structure and format professional documents, use Excel for data tracking and organization, create clear and impactful presentations, and effectively manage communication and planning via Outlook.

This skill enhancement has enabled me to increase my efficiency in my administrative and commercial tasks, particularly in client follow-up, file management, and daily task organization.