About Redouane
French
Native or bilingual
English
Fluent
Experience
- EconocomUser Support Technician (VIP/WIP)TELECOMMUNICATIONSSeptember 2024 - Today (1 year and 11 months)17 Rue Des Bretons, Linars, FranceHandling user technical support requests by phone, email, and ticketing. Resolving Level 1 and Level 2 incidents within SLA deadlines. Training users on the use of IT tools and business software. Participating in the implementation of new support processes and continuous improvement. Managing and tracking IT hardware inventory and software licenses.
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Education
- BTS Cybersecurity, Electronics, Computer Science and Networks (CIEL)CFA INSTA 18 Terrasse Bellini2026BTS Cybersécurité, informatique et réseaux électroniques (CIEL)
- Bachelor of Web DevelopmentHETIC2024Bachelor Développement Web