Freelancer profile translated to English.
Back to original languageAbout Redouane
I am an IT technician with over 7 years of experience in technical support and systems administration in corporate environments. Throughout my career, I have worked providing user assistance, incident resolution, equipment maintenance, and IT infrastructure management.
I have experience in corporate environments with multiple users, providing both on-site and remote support, diagnosing and resolving hardware and software problems, as well as configuring and maintaining equipment and networks.
My main areas of work include:
Technical support for users (Helpdesk / Service Desk)
Resolution of hardware and software incidents
Basic administration of Windows systems
User and permissions management
Configuration of networks, printers, and devices
Equipment maintenance and optimization
Remote support and technical assistance
I consider myself a decisive, organized, and user-oriented person, with the ability to quickly identify problems and offer effective solutions to maintain work continuity.
I am available for occasional collaborations, remote technical support, or IT administration projects.
Spanish
Native or bilingual
English
Conversational
Can work on-site
Cartagena (up to 50km)
Experience
- GRUPO HUERTASSystems AdministratorMarch 2019 - Today (7 years and 3 months)Technical Support and Incident Resolution: Resolution of hardware, software, and operating system problems/incidents. Maintenance and Administration of IT systems: Management and maintenance of servers, networks (LAN/WAN), and workstations. Implementation of updates and security patches. Process Automation: Development of scripts (PowerShell, Bash) to optimize internal processes and repetitive tasks. Monitoring: Supervision of the technological infrastructure using monitoring tools. Project Management: I implemented technology projects, from planning to execution.
- FreelancerIT TechnicianDIGITAL AND ITJanuary 2017 - March 2019 (2 years and 2 months)Equipment Installation and Configuration. Data Recovery. Computer Repair. WiFi Configuration. Printer Installation. Slow Computer. Help with mobile or tablet. Help with online procedures.
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Education
- SysAdmin - IT Systems AdministratorCEIP CARLOS III2019Administración de sistemas informáticos en Red
- Technological Baccalaureate.IES SAN ISIDORO2017Bachillerato Tecnológico.