Freelancer profile translated to English.

Description

I have 7 years of experience in organizational and management consulting. At CGI business Consulting and Magellan Consulting, I was able to work on subjects related to the performance of IT departments. I participated in large-scale projects for international companies: IT transformation programs, definition of budgetary management processes, organization and operational performance, change management, etc...

Languages

English
Fluent
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km), Paris (up to 50km)

Agence Française de Développement
Business project manager - Electronic signature
BANKING AND INSURANCE
September 2021 - Today (4 years and 9 months)
Paris, France
Moët Hennessy
Service Desk Manager
WINE AND SPIRITS
February 2021 - Today (5 years and 4 months)
Paris, France
1) Implementation of operational processes:
o Review of incident and request processing processes
o Implementation of the transition to run process
o Optimization of problem management processing

2) Implementation of cross-functional processes:
o Implementation of service quality monitoring and the action plan related to its improvement
o Implementation of a process for monitoring and managing the knowledge base
o Implementation of good practices and SOPs to be followed daily by the teams

3) Operational management:
o Implementation and monitoring of KPIs
o Monitoring and implementation of Power BI reports necessary for daily activity monitoring
o Management of the helpdesk manager, Quality Manager, Incident Manager and knowledge manager
o Team organization and priority management
ITSM Remedy force ITIL Process facilitation
Banque
Organization consultant
BANKING AND INSURANCE
January 2020 - Today (6 years and 5 months)
Attached to the IT department, right-hand man of the organization manager
Management of 2 employees

1) Implementation of the electronic signature
- Development of processes related to the electronic signature (Entering into a Relationship, opening an account)
- Adaptation of the editics with marketing
- Training animation for the network and writing user guides
- Post-production user support
- Writing and updating procedures

2) Process digitization
- Development of the process related to the digitization of onboarding
- Animation of workshops with compliance and legal
- Definition of the project roadmap
- Management of development teams

3) Business Analysis on cross-functional projects
- Writing specifications on cross-functional projects
- Monitoring of developments
- Validation and monitoring of the acceptance plan
- Writing procedures
Bank Digital transformation IT Strategy Process facilitation