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Réda RaisRR

Réda Rais

CIO Advisory - PMO - Change Management

€700/day
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Réda

I have 7 years of experience in organizational and management consulting. At CGI business Consulting and Magellan Consulting, I was able to work on subjects related to the performance of IT departments. I participated in large-scale projects for international companies: IT transformation programs, definition of budgetary management processes, organization and operational performance, change management, etc...
  • English

    Fluent

  • Arabic

    Native or bilingual

Can work on-site
Paris (up to 50km), Paris (up to 50km)

Experience

  • Agence Française de Développement
    Business project manager - Electronic signature
    BANKING AND INSURANCE
    September 2021 - Today (4 years and 9 months)
    Paris, France
  • Moët Hennessy
    Service Desk Manager
    WINE AND SPIRITS
    February 2021 - Today (5 years and 4 months)
    Paris, France
    1) Implementation of operational processes:
    o Review of incident and request processing processes
    o Implementation of the transition to run process
    o Optimization of problem management processing

    2) Implementation of cross-functional processes:
    o Implementation of service quality monitoring and the action plan related to its improvement
    o Implementation of a process for monitoring and managing the knowledge base
    o Implementation of good practices and SOPs to be followed daily by the teams

    3) Operational management:
    o Implementation and monitoring of KPIs
    o Monitoring and implementation of Power BI reports necessary for daily activity monitoring
    o Management of the helpdesk manager, Quality Manager, Incident Manager and knowledge manager
    o Team organization and priority management
    ITSM Remedy force ITIL Process facilitation
  • Banque
    Organization consultant
    BANKING AND INSURANCE
    January 2020 - Today (6 years and 5 months)
    Attached to the IT department, right-hand man of the organization manager
    Management of 2 employees

    1) Implementation of the electronic signature
    - Development of processes related to the electronic signature (Entering into a Relationship, opening an account)
    - Adaptation of the editics with marketing
    - Training animation for the network and writing user guides
    - Post-production user support
    - Writing and updating procedures

    2) Process digitization
    - Development of the process related to the digitization of onboarding
    - Animation of workshops with compliance and legal
    - Definition of the project roadmap
    - Management of development teams

    3) Business Analysis on cross-functional projects
    - Writing specifications on cross-functional projects
    - Monitoring of developments
    - Validation and monitoring of the acceptance plan
    - Writing procedures
    Bank Digital transformation IT Strategy Process facilitation

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Education

  • Master 2 audit et contrôle de gestion
    Inseec
    2014

Skill set

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