Freelancer profile translated to English.

Description

With over 10 years of experience today as a Technician, Engineer, and Network Architect, I am once again looking for challenging assignments in northern France.

Passionate about IT, I am comfortable with Routing/Switching/Firewalling technologies and also with the development of network automation scripts/tools.

Do not hesitate to contact me for more information.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Lille (up to 50km)

SNCF
Network Architect
September 2016 - Today (9 years and 9 months)
Lille, France
Design of technical solutions
- Needs analysis.
- Design and deployment of network architectures.
- Coordination of different stakeholders and planning in line with other ongoing projects.
- Organization of follow-up meetings.
- Repository management.
- Creation of deliverables (DAT, HLD, DEX, etc.). Technical expertise
- Analysis of infrastructure modification requests.
- Handling of level 3 incidents.
- Study and validation of DAT.
- Participation in SNCF follow-up meetings (architecture committee, incident follow-up, change follow-up). Technological environment Cisco, HP, Microsoft Azure, Amazon AWS, IBM Cloud, F5, Juniper, Fortinet, Checkpoint technologies
EDF
Cisco TOIP Project Manager
February 2015 - May 2016 (1 year and 3 months)
1 Espl. François Mitterrand, 69002 Lyon, France
Deployment of Voice over IP for 65,000 EDF workstations nationwide
- Coordination and assistance of regional project managers, IT service providers, integrators, and local MOAs.
- Change management and reporting.
- Leading deployment progress meetings.
- Project documentation management. Deployment of a TDM telephony solution complementary to TOIP
- Needs analysis.
- Coordination of project stakeholders.
- Implementation of project reporting.
- Leading steering committees.
- Creation of project deliverables. Developments and ancillary projects
- Development of a WEB counter for project progress tracking.
- Development of Excel macros.
Oxylane
Call Center Technical Referent
April 2012 - October 2014 (2 years and 6 months)
Villeneuve-d'Ascq, France
Operational Maintenance of Call Centers
- Management of L1, L2 incidents + escalation to manufacturer tickets
- Handling of user requests (evolutions, new routing strategies, etc.)
- Creation and implementation of Call Center operating procedures
- Development of various scripts related to Call Center operations Management of the Call Center solution redesign project
- Drafting of specifications and invitations to tender
- Organization of technical and steering committees
- Leading presentations
- Coordination of project stakeholders
- Training users on the new solution
- Drafting of migration and training materials Developments and Ancillary Projects
- Development of a user profile verification tool (Identity Management)
- Development of a multi-platform mobile application Technological Environment: Windows Server 2003 and 2008, SQL Server 2005, MySQL, Altitude Framework, Asterisk, C#, PHP