Description

Accomplished CAFM Implementation & Digital Solutions Manager with 16+ years of experience, acting as a strategic link between business requirements and digital technologies.

Expert in translating business needs into practical digital solutions, with strong focus on CAFM/IWMS platforms, BIM integration, and enterprise IT systems. Experienced in requirements analysis, solution architecture, system onboarding, and workflow-driven automation within complex corporate environments. Proven ability to lead data integration across CAFM, BIM, IoT, and enterprise systems, delivering analytics-driven insights, optimizing space & move management, and supporting informed business decision-making. Recognized for driving digital transformation initiatives that align FM strategies with organizational objectives and service delivery goals

Languages

English
Native or bilingual
Arabic
Fluent

Workplace preferences

Remote only

Primarily works remotely

Abu Dhabi National Oil Company
CAFM & Implementation Manager – FM Technology
May 2023 - Today (3 years and 1 month)
• • Lead the enterprise-wide CAFM implementation and FM technology strategy across ADNOC Group, establishing standards, processes, and procedures for facilities and asset management.
• • Define and implement asset management strategy and lifecycle processes, including asset classification, preventive maintenance (PPM), and long-term lifecycle optimization.
• • Oversee Space & Move Management, ensuring accurate allocation, churn planning, and optimization of ADNOC's real estate portfolio.
• • Manage service provider performance (HFM, Soft FM, security, catering) through KPI and SLA monitoring, monthly payment certification, and financial reporting.
• • Deliver business intelligence dashboards and reports using Power BI, Qlik Sense, SQL, and Crystal Reports to support executive decision-making.
• • Specialized in designing, configuring, and troubleshooting CAFM workflows
• • Drive data integration across CAFM, BIM, BMS, GIS, HR, ERP, Energy Management, and IoT platforms to enable a seamless digital ecosystem.
• • Lead solution onboarding, testing, and environment setup (Dev/Test/Production) for new FM technologies, ensuring scalability and reliability.
• • Conduct training and change management initiatives to maximize system adoption across ADNOC entities.
Microsoft Power BI SQL Server Data analysis IT Architecture Reporting
Hill International UAE
CAFM Implementation Manager-UAE
January 2018 - January 2023 (5 years)
Responsible for Managing of Computer-Aided Facilities and Space & Move Management over all ADNOC Group of Companies Including :

Key Responsibilities:
• • CAFM Management: Oversee Computer-Aided Facilities Management and Space & Move Management across ADNOC Group, ensuring data integrity, asset classification, and optimal utilization. Develop PPM master plans, manage finance, health & safety, and create standard operating procedures.
• • Data Analytics & Integration: Utilize SQL for data analysis, creating comprehensive reports and dashboards that track KPIs, SLAs, and costs. Lead integration of CAFM with BIM, BMS, Energy Management Systems, GIS, and Time and Attendance Systems for seamless data flow and operational efficiency.
• • Stakeholder Engagement & Change Management: Collaborate with stakeholders to gather requirements and provide updates, facilitating training sessions to enhance user adoption and engagement with CAFM systems.
• • Performance Metrics & Continuous Improvement: Implement metrics to assess the impact of CAFM initiatives, driving operational efficiency and cost reduction. Identify enhancement opportunities through data analytics.
• • Regulatory Compliance & Vendor Management: Ensure CAFM implementations meet industry regulations, managing vendor relationships and contracts to optimize service delivery.
Achievements:
• • Successfully implemented CAFM for 52+ service providers, including HFM, Soft security, and catering services.
• • Captured and uploaded data for over 300,000 assets, streamlining tagging processes.
• • Developed monthly financial payment certificates for service providers and implemented a Property Management module.
• • Designed and deployed dashboards for VP and managers, generating over 300 reports.
• • Implemented the Space & Move Management module and contributed to ISO 9001:2015 QMS certification for the CAFM system.
• • Contributed towards the implementation and achievement of ISO 9001:2015 QMS
Serco
CAFM Implementation Manager-UAE
January 2015 - December 2017 (2 years and 11 months)
• • Responsible for Managing of Computer-Aided Facilities Management (Concept Evolution)
• • Manage CAFM integration with business applications in ADNOC New HQ (RBS- Digital Catalogue- Maximo)
• • Manage CAFM Implementation for Document Management Repositories Module to upload O&M manuals, drawings in CAFM systems of the ADNOC New HQ
• • Manage & Create CAFM Implementation Plan for the Service Providers & Contractors for ADNOC New HQ.
• • CAFM Users, Access Rights & Permissions
• • Manage Implementation of Mobility Solution to Service Providers UNDER ADNOC New HQ
• • Responsible for Report writing including SQL Queries and KPI Dashboard development
• • Create standard operating procedures and user's manual
• • Provide technical support to all end users of the CAFM systems.
• • Training of internal staff and managers in the use of systems as required
Key Highlights in relation to FM