Réda Bounifi

• User entry/exit management: Mastering and preparation of workstations, Management of network access rights and business applications,

• N0/N1 support with the GLPI ticketing tool,

• Meeting room management,

• WIN 10/11 environment management,

• Management of telephone lines and Airwatch/Android mobile fleet,

• Management of the Office 365 pack,

• Escalation via creation of incident tickets with service providers (Dell, HP...).

• Management of a project to modernize the company's network: travel to remote sites for installation and configuration of new equipment (routers, Palo Alto, Switch) - 20 sites completed,

• PC mastering via Altiris,

• Deployment of application packages via Altiris,

• Management and configuration of Dell Wyse via WMS server,

• Management of VDIs and user sessions via VMware Horizon 7 server,

• Network supervision (headquarters and remote sites) via Centreon server,

• Management of a project to migrate fixed IP telephony to Teams telephony (objective: reduction of costs and number of lines),

• End-to-end management of the integration of a new IT collaborator: AD account creation, mailbox creation, AD rights addition, workstation mastering and configuration, iPhone configuration, user support upon arrival at the level of their equipment,

• iPhone configuration and management via AirWatch,

• Personalized support to VIP users,

• Escalation via creation of incident tickets with service providers (Orange, IsiCom, Lenovo, Dell...) with follow-up management,

• Management of hardware entries/exits via CMDB ServiceNow and ticketing management via ServiceNow.

• Deployment of the Elio project in France: direct intervention within establishments to configure and set up boxes (LAN, WIFI + CEC of TVs) and video telephony,

• Development of weekly schedules: scheduling appointments and managing travel,

• Management of malfunctions and the method of using the boxes.