Freelancer profile translated to English.

Description

Certified Salesforce Consultant & Administrator with over 6 years of experience in implementing, configuring, and optimizing CRM solutions. Specializing in the digital transformation of companies and non-profit organizations (NPOs), I support organizations end-to-end: requirements gathering, design of adapted solutions, and project management using Agile methodology. I combine technical expertise with a functional approach to ensure the success and adoption of Salesforce projects.

Rich professional background, with assignments carried out in various sectors such as insurance, banking, aviation, education, and energy, strengthening my adaptability and my understanding of diverse business issues.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Freelance
Salesforce consultant
January 2022 - September 2025 (3 years and 7 months)
Montréal, Canada
CRM project management: advanced configuration of Sales Cloud & Service Cloud.
• Management of tool migration
• Organization and facilitation of meetings with stakeholders and management.
• Training and support of end-users post-deployment.
• Implementation of Flows, Process Builder, validation rules, Lightning Pages, and reports/dashboards.
• Translation of business needs into User Stories, backlog management, and Agile workshop facilitation.
• Design and execution of test plans (UAT), supervision of deliverables, and user training.
Agile/Scrum, Jira, Confluence, UAT, Change Management. Sales Cloud Salesforce
Deloitte
Salesforce consultant
CONSULTING AND AUDITS
March 2021 - January 2022 (10 months)
Montréal, Canada
Management of several client projects as a lead consultant.
• Design and deployment of Salesforce solutions aligned with business needs.
• Coordination with developers, architects, and product managers to ensure the quality and relevance of deliverables.
• Implementation of executive dashboards for precise KPI monitoring and accelerated decision-making.
• 25% reduction in post-deployment incidents through a reinforced testing strategy.
users. Requirements gathering, specification writing, project management, consulting, training.
Incloud
Salesforce Administrator
DIGITAL AND IT
December 2020 - March 2021 (3 months)
- Work with internal clients to identify issues related to operational processes and systems, as well as potential improvements.
- Work with internal stakeholders to ensure that the configuration effectively meets business needs.
- Perform regular database cleanup procedures.