Freelancer profile translated to English.

Description

👋 As a Service Designer, I help my clients gain perspective on the experience they offer their users by focusing on my multi-channel and eco-design vision.

🤓 This support can take various forms, including collective intelligence workshops, user interviews, usability testing, multi-channel prototyping, digital mockups...

💬 I am available if you wish to discuss it.

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Can work on-site

Marseille (up to 50km)

Indépendante
Service Designer
September 2023 - Today (2 years and 9 months)
Marseille, France
(CHANEL, XTRAS, Service Compris, ECV Digital...)
- Support for the creation of an eco-design guide
- Complete redesign of the application: research, workshops, UX, UI...
- Audit of the overall experience, journey optimization and UX/UI redesign of the application
- Master's teaching: Sociology of Uses module
atrioom
Business Designer / Service Designer
DIGITAL AND IT
December 2020 - July 2023 (2 years and 7 months)
Marseille, France
(CMA CGM, City of Marseille, Article 1, Airbus Helicopters...)

Business
- Scoping, pre-sales, identification of client needs, RFPs
- Client relations, satisfaction, impact measurement, project follow-up, team follow-up

Design
- Service design, design sprint, user research, product design, eco-design
- Event organization: Pastis.design, Aïoli.design...
- Experience design training ZeBox, AccélérateurM, Incubateur Belle de Mai
SQLI / Wax Interactive
UX Designer / Product Designer
DIGITAL AND IT
April 2019 - November 2020 (1 year and 7 months)
Paris, France
(Aviva, RTE, Port of Le Havre...)
- Service design, product design, Design Sprint
- Lead of the design team at the client's site (4 people)
- Integration of UX into the SAFe methodology
- Implementation of Design System governance