Razvan Tugulea

Main point of contact for distributors and customers regarding RMA cases,

ensuring timely communication, accurate updates, and clear follow-up throughout the case lifecycle. Manage RMA case status across internal systems, coordinating with Manufacturing and Customer Experience stakeholders to support efficient

issue handling and resolution. Maintain accurate internal tracking and documentation, ensuring RMA cases are complete, up to date, and handled within required time limits. Support RMA trending and reporting by providing structured and accurate case data to help identify patterns, recurring issues, and improvement opportunities.

Support Sales Fulfilment and Distributor Success with order-related and customer-related questions when needed. Participate in Customer Experience improvement projects, contributing to better workflows, documentation, and cross-functional communication.

Led the analysis for a national by-products market study, integrating multi-source data in Power BI to quantify market size, price evolution and export dynamics.

Translated findings into clear options, risks and recommended growth paths, supporting product and market development discussions.

Helped plan, launch and optimise digital campaigns, analysing competitors and customer funnels with Google Analytics and Hotjar to identify improvements.

Built a campaign-to-pipeline reporting framework that cut reporting time and clarified ROI for weekly performance reviews and future campaign planning with marketing leadership.