Freelancer profile translated to English.

Description

Commercial assistant and customer relationship specialist with over 8 years of experience in business development, customer account management, and B2B prospecting. I assist companies in managing their customer relationships, scheduling appointments, administrative follow-up, and optimizing their sales processes. My areas of expertise: • Sales prospecting • Customer relations • CRM management • B2B appointment setting • Commercial negotiation Rigorous, organized, and results-oriented, I work entirely remotely and adapt to each client's needs to ensure professional, high-quality support.

Industry field of expertise

Languages

French
Native or bilingual
Arabic
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Leyton
COMMERCIAL ASSISTANT / BUSINESS DEVELOPER
CONSULTING AND AUDITS
June 2024 - June 2026 (2 years)
Casablanca, Morocco
As a commercial assistant and customer relationship specialist with over 8 years of experience, I help companies develop their business and improve their sales performance. Throughout my career, I have developed expertise in B2B prospecting, customer relationship management, account follow-up, qualified appointment setting, and administrative support. Organized, rigorous, and results-oriented, I am committed to providing reliable and quality service while prioritizing customer satisfaction. My core skills: • B2B Sales Prospecting • Customer Relations and Loyalty • CRM Management and Opportunity Tracking • Qualified Appointment Setting • Administrative and Commercial Support • Negotiation and Client Account Management. Autonomous and responsive, I work exclusively remotely and adapt to each company's needs to effectively contribute to their growth.
Sales Prospecting Commercial Negotiation Appointment Setting Business Development Développement CRM
CCA International
TECHNICAL AND COMMERCIAL ANALYST
December 2017 - May 2024 (6 years and 5 months)
• Management and development of a B2B and B2C client portfolio • Sale of telecom and IT solutions (ADSL, Fiber, Mobile, Cloud, cybersecurity, high-tech equipment) • Prospecting, needs qualification, proposal of adapted solutions, and closing • Management of incoming and outgoing calls, customer loyalty, and satisfaction • Analysis of customer data and reporting to optimize sales performance • Contribution to revenue growth and account profitability