Freelancer profile translated to English.

Description

Remote customer support – immediate operational reinforcement

Do you need reliable and operational reinforcement for your customer support?

I assist companies in the daily management of their remote customer relations, particularly during periods of high activity.

What I can do for you:

- Respond to customer emails

- Manage after-sales service requests and complaints

- Track and process customer tickets

- Ensure clear and professional follow-up of requests

- Respect your processes and your brand tone

My added value:

- Concrete experience in B2C customer relations

- Demanding environments, sometimes international

- Autonomy, responsiveness, reliability

- Quick integration into your tools and methods

Types of assignments:

- Occasional customer support reinforcement

- Short remote assignments

- Peak periods (year-end, absences, overload)

Languages: French (native) – English (full professional capability)

Availability: immediate

Daily rate: €160 / day

Languages

Workplace preferences

Remote only

Primarily works remotely

OCEA BUILDING
Operations Assistant
April 2025 - October 2025 (6 months)
Schiltigheim, France
Daily administrative management, internal coordination. Operational support to teams, file management. Follow-up of customer and service provider requests.
WALTER LEARNING
Customer Care Manager/Support & Onboarding
January 2023 - January 2025 (2 years)
Lisbonne, Vevey, VD, Switzerland
Operational supervision of interns (organization, tasks, skill development). Comprehensive customer support: email, tickets, management of simple technical requests. Onboarding and support of new users on the platform. Transmission of procedures, writing of internal guides, and improvement of support. CRM management, quality monitoring, and daily coordination with the team. Loyalty, retention, and upsell. Management of sensitive cases and cancellations.
Customer support Administrative management Customer loyalty Organization Autonomy