Raud Lam

🎯 Customer advisor & telecom technician with 8+ years of experience – Expert in customer relations, fiber optics, and B2C sales.

Dynamic and rigorous professional, I leverage over 8 years of experience within Free Télécom, where I held key positions in technical support, customer follow-up, and sales.

✅ Expertise in Level 1 & 2 technical assistance, fiber deployment, customer relationship management, personalized support.

✅ Mastery of telephony tools, technical environments, and after-sales service processes.

✅ Solid sales skills (incoming call box & mobile sales) and developed customer service orientation.

Today, I offer my services to support companies in:

• Outsourced customer support (telecom, tech, after-sales service)

• Management of technical requests (fiber optics, internet)

• Remote sales (incoming or outgoing calls)

• Training teams on reception and customer relations processes.

📍 Based in Marseille – Available remotely or for specific assignments.

💬 Let's work together to provide a smooth, responsive, and professional customer experience.