Freelancer profile translated to English.

Description

· 23 years of experience

· 11 years of experience as a Delivery Manager

· 12 years of experience as a Workplace Project Manager

· Expertise in workflow methodology

· Experience in major groups AXA, EQUANS, BNP PARIBAS, GOODYEAR, MERCEDES, TOTAL, ESSILOR with high stakes and complex environments

· Versatility and adaptability in different environments (7 years in Banking, 7 years in Industry, 4 years in Automotive)

· Fluent English

Passionate, enterprising, reliable, creative. Customer satisfaction is my priority.

Languages

French
Native or bilingual
English
Fluent
Hindi
Native or bilingual
Tamil
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

SHISEIDO INTERNATIONAL FRANCE
EMEA IT COORDINATOR
FASHION AND COSMETICS
July 2024 - Today (1 year and 11 months)
Paris, France
▶ IT outsourcing management: supervision of level 1 and 2 IT support.
▶ Application license management: monitoring, renewal, and compliance.
▶ Mobile line administration: management of subscriptions and devices.
▶ Project manager: leading the IT equipment renewal project.
▶ IT procurement management: supplier selection and order tracking.
▶ IT onboarding: managing the integration process for new employees.
▶ Supplier management: negotiation, contract monitoring, and performance.
▶ IT Managers coordination: facilitating and harmonizing practices within EMEA subsidiaries.
Project management Management d'équipe Coordination d'équipe
EQUANS
Digital Workplace Project Manager
CIVIL ENGINEERING
May 2023 - March 2024 (11 months)
Courbevoie, France
Migration of 26,000 workstations to Modern Workplace Windows 11 (Intune AZURE AD)
Taking charge of the project from user requirements to deployment
Reviewing project design based on client requirements (functional specifications, work packages, deliverables, acceptance standards...)
Coordination with teams, Service Line (Belgium), the delivery team (INDIA), Purchasing, and Management.
Organizing the testing phase by mobilizing EQUANS FR testers.
Overseeing the packaging of EQUANS FR applications (referencing, testing) and ensuring its proper integration into the Enterprise Portal (MECM and INTUNE environments).
Adapting installation procedures for end-users and support teams (translation from English to French).
Training and supporting support teams in process and tool changes.
Collaborating with Infrastructure teams to ensure the compliance of operational sites.
Office 365, Itune, AZURE, EPM, Microsoft Outlook
GCC
Client Services Manager
CIVIL ENGINEERING
November 2022 - January 2023 (2 months)
Paris, France
▶ Management of level 1 and 2 support activities & Continuous Improvement
▶ Identifying, implementing, and monitoring continuous improvement plans
▶ Creation & implementation of new support services
Results achieved for the client:
Backlog reduced by 20%, reorganization of the support team, 40% quality improvement.
Management d'équipe Project management

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Management training
(Goodyear Internal Training Center)
2012
Formation management
Management training
(BNP PARIBAS Internal Training Center)
2006
Formation management

ITIL Foundation V3
EXIN
2013

Management Consultant

Rasulkhan Rahamanekan

Service Delivery Manager

About Rasulkhan

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