About Raquel
French
Native or bilingual
Portuguese
Native or bilingual
English
Conversational
Experience
- ConcentrixConcentrix – Client: Pennylane (SaaS / Fintech)May 2024 - Today (2 years and 3 months)Written customer support specialist (Remote)
- Management of written customer support (chat and ticketing tools)
- Processing customer requests with clarity and professionalism
- Tracking requests and managing follow-ups
- Updating information in the CRM
- Collaboration with internal teams in an environment
- Contribution to customer satisfaction and support quality
- Pause professionnelle– RelocationDecember 2021 - May 2024 (2 years and 5 months)
- Relocation from France to Portugal
- Personal projects and adaptation to a new environment
- Guy Hoquet & Century 21Administrative & Operations AssistantFebruary 2017 - December 2021 (4 years and 10 months)
- Management of exchanges with tenants and landlords
- Preparation of administrative documents and contracts
- Organization of files, payments, and follow-ups
- Support for the daily operations of the agency
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Education
- BTS Real EstateEcole chez soi2018
Skill set
Categories
- Other