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Raquel FerreiraRF

Raquel Ferreira

Written support & back office client (SaaS)

€160/day
Porto, PT
0-2 years

Average response time: 2 hours

Freelancer profile translated to English.
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About Raquel

I support companies, agencies, and digital structures in managing their administrative operations, daily coordination, and remote support.

Organized, autonomous, and accustomed to 100% remote work, I intervene in administrative and back-office follow-up as well as operational coordination, customer request management, and daily task organization.

I intervene in particular on:

– administrative and back-office management
– invoicing and follow-up of payments
– operational coordination and mission follow-up
– email management and customer requests
– updating CRMs, tracking spreadsheets, and internal tools
– organization and follow-up of daily tasks
– user support and remote assistance

My goal is to help companies save time through fluid, reliable, and efficient organization.

✔ 100% remote work
✔ Clear and professional communication
✔ Rigorous organization and autonomy
✔ Simple, effective, and flexible collaboration
  • French

    Native or bilingual

  • Portuguese

    Native or bilingual

  • English

    Conversational

Remote only
Primarily works remotely

Experience

  • Concentrix
    Concentrix – Client: Pennylane (SaaS / Fintech)
    May 2024 - Today (2 years and 3 months)
    Written customer support specialist (Remote)

    • Management of written customer support (chat and ticketing tools)
    • Processing customer requests with clarity and professionalism
    • Tracking requests and managing follow-ups
    • Updating information in the CRM
    • Collaboration with internal teams in an environment
    • Contribution to customer satisfaction and support quality
    CRM Customer support Customer service Email management Administrative support
  • Pause professionnelle
    – Relocation
    December 2021 - May 2024 (2 years and 5 months)
    • Relocation from France to Portugal
    • Personal projects and adaptation to a new environment
  • Guy Hoquet & Century 21
    Administrative & Operations Assistant
    February 2017 - December 2021 (4 years and 10 months)
    • Management of exchanges with tenants and landlords
    • Preparation of administrative documents and contracts
    • Organization of files, payments, and follow-ups
    • Support for the daily operations of the agency
    Organization Customer support Administrative support

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Education

  • BTS Real Estate
    Ecole chez soi
    2018

Skill set

Categories

  • Other