About Raphael
French
Native or bilingual
English
Native or bilingual
Experience
- texageres
On Malt
Phase 1: Data Governance & CRM SelectionEDUCATION AND E-LEARNINGJune 2026 - July 2026 (1 month)Paris, FranceAssisting Texagères (training sector) in structuring their data governance and selecting their CRM.- **Diagnosis of the existing situation and definition of a data governance framework**: roles and responsibilities according to the RACI model, contact and opportunity statuses and lifecycle.
- **CRM Needs Scoping**: personas, sales pipeline, ABM segmentation by sector, synchronization rules with the VSA business tool.
- **Writing a comprehensive CRM Handbook**, a reference deliverable for the team and future service providers.
Result: a clear governance framework, a CRM chosen with full knowledge of the facts, and a roadmap ready for the data structuring phase. - ROTAT'X
On Malt
Process + Technical + Data AuditE-COMMERCEMay 2026 - June 2026 (1 month)Rennes, FranceDesign and deployment of an end-to-end AI orchestration architecture for a B2B distributor of dental medical devices, in a regulated sector (MDR EU 2017/745, ISO 13485).Complete mission: audit, PrestaShop → Shopify e-commerce migration, then operational automation.Orchestration & AutomationHeadless orchestrator backend controlling event flows: Shopify webhooks, Factur-X electronic invoicing (Pennylane), unit serial number traceability, document generation.Automation of purchasing and after-sales service workflows via n8n (Shopify, HubSpot, Pennylane, Boxtal integrations).AI Agents & LLMDevelopment of a custom MCP (Model Context Protocol) server acting as a conversational cockpit: business actions and natural language queries controlled by Claude (Anthropic).Multichannel triage AI agent for after-sales service (form, chatbot, AI voice agent): automatic routing and formatting of intervention reports.Pre-filled email alerts triggering contextualized Claude conversations per case.Stack: Claude API, Claude Code, MCP, n8n, Python, Shopify, HubSpot, Pennylane.Result: a system where deterministic flows are automated end-to-end, and where the operator maintains control via an AI conversational interface - within a framework compliant with medical sector traceability requirements. - Growth Wave - Collectif IAFounder, Data and AI ConsultantDIGITAL AND ITFebruary 2023 - Today (3 years and 5 months)Paris, FranceGrowth Wave is an AI-first collective that helps mid-sized companies (50 to 1000 employees) turn their commercial data into a growth engine.The collective brings together data, governance, automation, and AI experts, mobilized as a team based on the challenge, around a sequential framework: data governance → audit → structuring & reliability → automation → AI agents.We audit the existing situation, implement data governance, make databases reliable and structured, then build custom AI agents (developed notably with Claude (Anthropic)) integrated directly into client tools (HubSpot, Salesforce, Attio) to automate enrichment, data quality, and commercial workflows.Technological partners: Anthropic, Salesforce, Hubspot.Results: 300+ B2B databases produced, 500+ automations deployed, 500,000+ contacts audited and made reliable.
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Education
- Master of International BusinessCoventry University2016Master's degree, International Business
- Bachelor's Degree, Business Administration and Management, GeneralEcole supérieure de Commerce de Rennes2015Bachelor's Degree, Business Administration and Management, General