About Raphaelle
French
Native or bilingual
Experience
- independantUX ResearcherDIGITAL AND ITAugust 2019 - Today (6 years and 10 months)Pau, FranceWebsite designs (needs assessment, user persona, test conduction, card sorting, prototype...)Print (posters, flyers, visual identity)
- XxAnimal Abuse Alert Application (Part 1)CIVIC AND SOCIAL ORGANIZATIONSAugust 2022 - August 2023 (1 year)Context:While walking, I saw horses in a field and wondered how to report animal abuse and who to call. Based on this observation, I researched and created an app.Method Chosen: Design Thinking- Existing research- Data sorting and analysis:- There is a news and adoption app without updates- News is no longer updated- Few adoption listings- Does this work take too much time?- Too expensive?- Not enough staff?- The adoption part is neglected- Contact information not highlighted- Persona definition- Problem definition and hypothesis/objective development:- An easy-to-use app- Fast- Direct connection with a contact person- Ideation:- Photo taking- Video- Adoption- Prototype creation- Scenario writing- Tester recruitment- Test analysis- New conclusions and deeper analysis of the existing app- Bug and design fixes
- Share itDashboard for H'UP CompanyCONSULTING AND AUDITSApril 2022 - July 2022 (3 months)Context:H'UP is an association that helps people with disabilities create businesses. To improve its service, the association needs three different dashboards:- Entrepreneur -> those who want to create their business- Mentor/Coach -> professionals who advise and help entrepreneurs- Support Officer (SO) -> they supervise the supportMy role:- Design prototypes- UX researchTesting protocol:- Scenario writing: 3. One for each persona- Draft- Reset- Finalization- Recruitment: internal, 5 from each group- Tester selection based on personas- Invitations- Video testing- Data analysis- Results presentation- Bug and design fixes.
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Education
- BTS in Business CommunicationCNED2010- Stratégie de communication et maitrise d'un budget - Rédaction et répondre à un appel d'offre (privé) - Élaborer un sondage et le traitement des données - Calculer un échantillon
- BTS in CommunicationCNED2011Compléments de la première formation : - Communication de crise - Veille opérationnelle
Certifications
- User TestingTestapic2022
- UX Design: Discover the Fundamentals!OpenClassrooms2019