About Raphaelle
French
Native or bilingual
English
Fluent
Experience
- French Bee / easyJetCabin Crew MemberMarch 2017 - April 2024 (7 years and 1 month)• • Daily analysis of operational data: punctuality, load factor, customer satisfaction• • Crisis management and rapid decision-making based on the analysis of complex situations• • Regular reporting of performance metrics and incidents to management
- Covéa (Assurance)Technical AssistantJune 2015 - January 2017 (1 year and 7 months)Automotive assistance.Technical support and processing of customer data for insurance problem resolution.
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Education
- Full-Stack Development TrainingAda Tech School2024Formation Développement Full-Stack
- Bachelor's Degree in Sociology and AnthropologyUniversité Paris Descartes2015Licence Sociologie et Anthropologie