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Raphael Le BihanRL

Raphael Le Bihan

Consultant: Transformation, Change Management

€650/day
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Raphael

With experience in startup creation (B2B2C digital service) and as a former senior consultant and freelancer in IT transformation, change management, and organization, I have had the opportunity throughout my professional career to address cross-functional issues that have allowed me to create, develop, manage projects on various topics, and supervise consultants.

Results-oriented and deadline-driven, my experiences have enabled me to collaborate with many different stakeholders at all hierarchical levels: from executive committee members of large corporations to department directors and employees in both private and public organizations.

Skills put into practice:
- Requirements gathering,
- Analytical and synthesis skills,
- Project management,
- Workshop facilitation,
- Coordination,
- Process optimization,
- Implementation support.
- B2B/B2C market research,
- Business model definition,
- Business plan modeling,
- Accounting.


My strengths:
- Strong interest in innovation and new technologies,
- Excellent interpersonal skills,
- Empathy,
- Organization,
- Adaptability,
- Autonomy,
- Rigor,
- Very good oral and written communication,
- Proactive.

I have also supported clients by managing their activities and coaching them to help them organize themselves and develop their professional projects by challenging them.
This human interaction and the desire to focus my work on customer satisfaction are important to me.
  • French

    Native or bilingual

  • English

    Fluent

  • Spanish

    Fluent

  • German

    Basic

  • Japanese

    Basic

Can work on-site
Paris (up to 50km), Paris (up to 10km)

Experience

  • Captain'Air
    Co-founder and President
    SOFTWARE PUBLISHING
    May 2018 - Today (8 years and 1 month)
    Paris, France
    Co-founder and president of SAS Captain'Air: a digital service offered to airlines and travel agencies to optimize the operational management of customer relations during flight delays.
    Customer benefits: improved customer image and experience, loyalty, budget savings, new revenue stream, increased market share.

    This experience allowed me to understand the various aspects related to creating and developing a startup (business model implementation, B2B and B2C market research, legal feasibility, IP, administrative management, product specifications definition, UI/UX, business development, accounting, business plan...).
    Business Plan Startup Business Development Accounting Market Research Data Analysis Product Development Marketing
  • Ingenico
    Freelance Change Management Consultant
    CONSULTING AND AUDITS
    June 2018 - July 2018 (2 months)
    Support and coaching for the Executive Committee of INGENICO and their assistants in adopting new internal tools and work methods:

    - Contact initiation,
    - Conducting interviews to gather current practices, immediate and long-term needs (IT support team, assistants, executive committee members),
    - Personalized assistance,
    - Analysis,
    - Recommendations for usage, user support, and equipment,
    - Proposal of a service offering for General Management / Executive Committee.

    Assistance in preparing Executive Committee video conferences:
    - Coordination of IT teams across various international group sites to anticipate and resolve blocking issues.

    Analysis of feedback regarding the service provided by local IT and proposal of optimizations for inter-team organization.
    Change Management Data Analysis Consulting
  • SOCIETE GENERALE
    Project Management Assistant
    BANKING AND INSURANCE
    February 2011 - September 2011 (8 months)
    Paris, France
    Design and participation in the production of a production monitoring tool and a user request tracking tool.

    - Development of specifications document
    - Writing of functional and technical specifications
    - Monitoring of tool development and acceptance testing
    - Deployment management
    Data Analysis Functional Specifications Specifications Document Functional Acceptance Testing Content Design

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Education

  • Information Systems Engineer
    Institut supérieur d'électronique de Paris
    2011
  • Insurance Broker
    CEFIOB
    2020
    Diplôme de courtier en assurance

Skill set

Categories