About Raphaële
- Clarify their organization and priorities
- Structure simple, efficient, and reproducible processes
- Reduce time and money lost due to internal dysfunctions
- Accelerate invoicing flows and secure collections
- Implement concrete management tools for better decision-making
- Structuring the management system for a growing VSE
- Optimizing the commercial management cycle (quotes, invoicing, follow-ups)
- Implementing internal processes and monitoring tools
- Supporting the transition to electronic invoicing
- Intervention in crisis or operational blockage situations
French
Native or bilingual
Experience
- Visaele ProcessOptimization of the operational management system for VSEs/SMEsCIVIL ENGINEERINGMay 2023 - Today (3 years and 3 months)- Information system optimization- Improvement, process optimization- Evolution of work methods for greater efficiency and performance- Cash flow recovery- Clearing invoicing backlogs- Support for the implementation of electronic invoicing
- MS Electro Contrôle GenèveAdministrative ManagerJanuary 2017 - February 2020 (3 years and 1 month)Operational Steering & Technical CoordinationCoordination of technical activities: intervention planning, site monitoringPreparation, validation, and monitoring of documents and reportsOrganization and streamlining of operational flowsTeam Management & PerformanceManagement of the technician teamRecruitment and training of the apprentice commercial employeeFacilitation of team meetingsSupport, coaching, and motivation of teams in achieving objectivesAlignment of individual objectives with company strategyDevelopment of team dynamics fostering performance and cohesionAdministrative & Financial ManagementInvoicing of interventionsMonitoring of invoices and management of collectionsRecovery of unpaid debtsStructuring & Internal/External CommunicationImplementation of clear and effective internal communicationManagement of correspondence (mail, calls, emails)Organization of internal events (team days, team building)Company Development & VisibilitySupervision of the website creation projectCreation and development of digital presence (LinkedIn, Facebook)
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Education
- BTS (Higher Technician Certificate) in SME/VSE Management Assistance (work-study program)Tremplin 842008Diplôme BTS Assistant de Gestion PME-PMI en alternance
- Apprentice Trainer DiplomaEDUPRO Genève2020Diplôme de formateur/formatrice d'apprentis