Freelancer profile translated to English.

Description

I have several years of experience in technical assistance, user support, and VIP support. I have held system technician positions where I was responsible for the management, deployment, and operational maintenance of various infrastructures.

Versatile and service-oriented, I am accustomed to supporting users on a daily basis, resolving various incidents, and proposing improvements to optimize their work environment. Aware of IT security challenges, I ensure that best practices are applied, workstations are secured, and I contribute to the protection of data and access.

Accustomed to high-stakes environments with a high level of confidentiality.

Motivated, rigorous, and with good interpersonal skills, I quickly adapt to technical environments and team needs.

Available on weekends for on-site or remote intervention.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Maisons-Alfort (up to 15km), Paris (up to 10km), Créteil (up to 10km), Saint-Maur-des-Fossés (up to 10km), Joinville-le-Pont (up to 10km)

Allianz
User Support Technician
BANKING AND INSURANCE
September 2016 - September 2018 (2 years)
Paris, France
-On-site support levels 1 and 2, and VIP client support
-Ticket tracking and processing (SLA)
-Corner
-Virtualized servers 2008/2012
- Migration of physical servers to virtual servers (project)
-VeamBackup
(As client A
IT Support Windows 10 deployment User Support
YVES SALOMON
IT Technician
FASHION AND COSMETICS
September 2018 - September 2019 (1 year)
Paris, France
-Server 2008/AD...
-Backup
- Networks
-Frequent travel
-IT asset management (inventory, contractor contract tracking...)
-IT asset maintenance (preventive and corrective interventions)
-IT stock management (orders, order tracking)
-Proposal of IT projects (IT equipment renewal)
-Level 1/2/VIP Support
-Deployment of new stores (IT audit, internet, equipment...)
-ITIL
-Contractor management
-Budget
IT Support System Administration management Project Management
Plasseraud IP
Experienced IT Technician
CONSULTING AND AUDITS
September 2019 - December 2022 (3 years and 3 months)
Paris, France
- Level 1/2/3 IT support, VIP and ultra-VIP (executive committee), English
- Ticket tracking and processing (Simply Desk) (backlog)
- Procedure writing (for users and technicians)
- IT asset maintenance (preventive and corrective interventions) (Hardware and Software)
- IT stock management (Simply Desk)
- Printer management and administration (cartridge replacement, troubleshooting various issues...) (Xerox, Kyocera)
-Administration (AD, DHCP, VLAN, GPO...), O365 Administration, Exchange Administration, Telephony Administration (Alcatel, Rainbow)
- Azure AD administration, Intune.
- Office 365
- vSphere
- Sophos Firewall
- Video conferencing room management (Zoom, WebEx, Teams)
System Administration Microsoft Azure VMWARE IT Support O365