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Raphael ChambrasRC

Raphael Chambras

IT Technician/User Support/Admin

€200/day
Maisons-Alfort, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Raphael

I have several years of experience in technical assistance, user support, and VIP support. I have held system technician positions where I was responsible for the management, deployment, and operational maintenance of various infrastructures.

Versatile and service-oriented, I am accustomed to supporting users on a daily basis, resolving various incidents, and proposing improvements to optimize their work environment. Aware of IT security challenges, I ensure that best practices are applied, workstations are secured, and I contribute to the protection of data and access.

Accustomed to high-stakes environments with a high level of confidentiality.

Motivated, rigorous, and with good interpersonal skills, I quickly adapt to technical environments and team needs.

Available on weekends for on-site or remote intervention.
  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Maisons-Alfort (up to 15km), Paris (up to 10km), Créteil (up to 10km), Saint-Maur-des-Fossés (up to 10km), Joinville-le-Pont (up to 10km)

Experience

  • Allianz
    User Support Technician
    BANKING AND INSURANCE
    September 2016 - September 2018 (2 years)
    Paris, France
    -On-site support levels 1 and 2, and VIP client support
    -Ticket tracking and processing (SLA)
    -Corner
    -Virtualized servers 2008/2012
    - Migration of physical servers to virtual servers (project)
    -VeamBackup
    (As client A
    IT Support Windows 10 deployment User Support
  • YVES SALOMON
    IT Technician
    FASHION AND COSMETICS
    September 2018 - September 2019 (1 year)
    Paris, France
    -Server 2008/AD...
    -Backup
    - Networks
    -Frequent travel
    -IT asset management (inventory, contractor contract tracking...)
    -IT asset maintenance (preventive and corrective interventions)
    -IT stock management (orders, order tracking)
    -Proposal of IT projects (IT equipment renewal)
    -Level 1/2/VIP Support
    -Deployment of new stores (IT audit, internet, equipment...)
    -ITIL
    -Contractor management
    -Budget
    IT Support System Administration management Project Management
  • Plasseraud IP
    Experienced IT Technician
    CONSULTING AND AUDITS
    September 2019 - December 2022 (3 years and 3 months)
    Paris, France
    - Level 1/2/3 IT support, VIP and ultra-VIP (executive committee), English
    - Ticket tracking and processing (Simply Desk) (backlog)
    - Procedure writing (for users and technicians)
    - IT asset maintenance (preventive and corrective interventions) (Hardware and Software)
    - IT stock management (Simply Desk)
    - Printer management and administration (cartridge replacement, troubleshooting various issues...) (Xerox, Kyocera)
    -Administration (AD, DHCP, VLAN, GPO...), O365 Administration, Exchange Administration, Telephony Administration (Alcatel, Rainbow)
    - Azure AD administration, Intune.
    - Office 365
    - vSphere
    - Sophos Firewall
    - Video conferencing room management (Zoom, WebEx, Teams)
    System Administration Microsoft Azure VMWARE IT Support O365

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Education

  • TSRS-Technician Systems Networks and Security BTS+2
    IPI
    2018

Skill set

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