Raphael Benizri

I help organizations turn CRM and digital platforms into real business value.

As a freelance Functional Analyst & CRM/Product specialist, I bridge the gap between business needs and technology, ensuring solutions are not only implemented, but actually adopted and deliver measurable impact.

I bring a strong mix of functional expertise, product thinking, and hands-on platform knowledge, with deep experience in Salesforce environments while remaining technology-agnostic when projects require broader ecosystems.

🚀 What I bring to the table

•Strong ability to translate business needs into scalable solutions

•Experience aligning business, operations, and IT teams

•Focus on user adoption and process efficiency, not just tools

•Agile collaboration with product, design, and development teams

•Fast onboarding and autonomous delivery as a freelancer

•Strategic thinking combined with pragmatic execution

⭐ What makes me stand out

I don’t just deliver requirements or configure systems — I help organizations structure and optimize how they work, making technology support business goals instead of complicating them.

My added value lies in:

•Quickly understanding complex environments

•Structuring processes and roadmaps

•Bringing clarity between stakeholders

•Delivering solutions that teams actually use

🛠 Typical projects & deliverables

I typically support organizations with:

•CRM & Salesforce implementations and optimizations

•Product ownership & backlog management

•Business & functional analysis

•Digital transformation initiatives

•Service & support process design

•Automation & workflow optimization

•Incident & case management solutions

•Customer & internal service platforms

•Requirement gathering & solution design

•Stakeholder workshops and process mapping

🎯 In short

If you need someone who can take ownership, align stakeholders, structure solutions, and deliver tangible results, I step in quickly and move projects forward.