Freelancer profile translated to English.

Description

I work as an IT Infrastructure and Technical Project Management Transition Manager to quickly stabilize your environments, secure operations, and get your projects back on track, even in crisis or transformation contexts.

Specializing in complex environments (multi-site, critical IT systems, cybersecurity challenges), I support CIOs and business managers with issues such as:

RUN Stabilization (recurring incidents, technical debt, loss of control)

IT Project Management (migration, transformation, infrastructure overhaul)

IT Governance Structuring (processes, committees, KPIs, prioritization)

Cost Optimization and Identification of Hidden Costs

Cybersecurity (SOC, DRP/BCP, risk management, best practices)

Vendor Management and Contractual Oversight

Accustomed to high-pressure environments, I bring a pragmatic, results-oriented, and rapidly operational approach.

Typical Deliverables

Infrastructure Audit and Remediation Plan
Prioritized IT Roadmap (short/medium/long term)
Implementation or Optimization of RUN (ITIL, incidents, CAB)
Scoping and Management of Technical Projects
Implementation of Governance (committees, RACI, reporting)
Team Support (organization, skill development)

Areas of Expertise

Infrastructure (systems, networks, cloud)
Cybersecurity (SOC, DRP/BCP, compliance)
Project Management (Agile, Prince2)
Workstation & Digital Workplace
Monitoring & Operations
Vendor Management & Budget Optimization

Added Value

Rapid Intervention (immediate operational capability)
Cross-functional Vision (technical, organizational, strategic)
Experience in Transformation or Crisis Contexts
Ability to Align IT with Business Objectives

Measurable results from the first few weeks

Modalities

Based in Nantes, I work on-site or remotely, on short or long missions, full-time or part-time.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Italian
Conversational

Workplace preferences

Can work on-site

Nantes (up to 50km), Laval (up to 50km), Rennes (up to 50km), Les Herbiers (up to 50km), Douarnenez (up to 50km)

Actual group
IT Support Transformation & RUN Governance Manager
HUMAN RESOURCES
May 2026 - Today (3 months)
Laval, France
Mission to manage and transform Group IT support within a context of strengthening operational governance and improving service quality.

Mission Objectives:
- Take over operational management of outsourced support services.
- Structure RUN governance and ITSM processes.
- Improve the quality of service delivered to Group users.
Support the IT department in implementing a comprehensive remediation and support transformation plan.

Key Achievements:
- Implementation of a support performance management system (KPIs, dashboards, reporting).
- Development and monitoring of a cross-functional remediation plan involving internal teams and service providers.
- Definition and implementation of operational documentation governance.
- Creation and standardization of procedures, operating methods, and knowledge bases.
- Structuring of Incident, Request, Problem, and Escalation processes.
- Qualitative analysis of tickets and optimization of L1/L2 activities.
- Definition of a responsibility model (RACI) for support teams.
- Implementation of a RUN Control Tower for monitoring incidents, changes, problems, backlog, and performance indicators.
- Support for managers and domain leads in the continuous improvement of IT services.
- Preparation for the integration of new services and solutions into Group support.

Results:
- Strengthened management of service providers and internal teams.
- Improved visibility of support performance.
- Industrialization of operational processes.
- Control of backlog and improved ticket quality.
- Establishment of the foundations for sustainable group-wide RUN governance.
ITSM Vendor Management IT Governance Operational Excellence Digital Transformation
Actual group
Transition Manager – Infrastructure / Build & Run Manager
HUMAN RESOURCES
December 2023 - June 2025 (1 year and 6 months)
Laval, France
Transition management mission for the Infrastructure & Operations scope.

• Management of the Operations / Infrastructure team (Build & Run)
• Structuring of technical governance and facilitation of operational committees
• Vendor management (outsourcing, security, network, cloud): contractual oversight, SLA monitoring, budget arbitration
• Development and prioritization of the infrastructure roadmap
• Management of structuring infrastructure projects (migration, modernization, security, DRP)
• Supervision of user support and maintenance in operational condition (MCO)
• Optimization of IT processes and continuous improvement

Results:

- Better budget visibility and reduction of uncontrolled costs

- Improved vendor coordination

- RUN stabilization and Build security
Technical Project Management Consulting Continuous Improvement Team Management Vendor Management
Gautier France
Transition Manager – Infrastructure & IT Production Manager
RAW MATERIALS INDUSTRY
December 2022 - July 2023 (7 months)
Le Boupère, France
Mission to structure and manage the Infrastructure & Production scope in a demanding industrial context.

• Management of the Operations / Infrastructure team (Build & Run)
• Supervision of production environments (IT & industrial infrastructures)
• Coordination and management of vendors (network, security, equipment, automation)
• Management of structuring infrastructure projects (migration, modernization, security, DRP)
• Modernization of production infrastructures (new equipment, optimization, automation)
• Management and strengthening of cybersecurity (governance, best practices, environment security)
• Definition of technical standards and formalization of procedures
• Implementation of monitoring indicators and operational control
• Budget management and investment prioritization
• Development and management of BCP / business continuity

Results:

- Security of critical infrastructures

- Improved reliability of production environments

- Better budget control

- Sustainable structuring of the IT organization
BCP Budget Management Vendor Management Project Management Technical Project Management