Raphaëla Ferreira Da Silva

As a secretary and receptionist at a vocational training center (CFA), I was the first point of contact for apprentices, trainers, partner companies, and families. I performed a versatile role combining reception, administrative management, and daily organizational support.

🎯 My main tasks:

In-person and telephone reception of visitors, apprentices, and partners

Administrative management of apprentice files (registrations, follow-up, archiving)

Drafting and formatting official letters and documents

Monitoring absences, lateness, and appointments

Providing information and guidance to individuals on training programs, procedures, or steps

Logistical support to teaching teams (photocopies, room scheduling, information dissemination)

🧠 Skills used:

Excellent interpersonal skills and listening ability

Administrative rigor and confidentiality management

Good command of office tools (Word, Excel, Outlook, etc.)

Responsiveness, versatility, and ability to manage priorities

🤝 My approach:

Always with a smile, I created a climate of trust and availability with various audiences, while maintaining a structured framework. I contributed to the smooth running of the center's operations and the successful progress of apprentices' journeys.

As an educational coordinator, I ensure the smooth running of training programs from start to finish. My role involves orchestrating all organizational, pedagogical, and administrative aspects to guarantee a fluid and high-quality experience for both learners and trainers.

🎯 My main tasks:

Training planning: developing and monitoring schedules, managing rooms, tools, and educational resources.

Trainer follow-up: coordinating interventions, transmitting information, managing contracts and attendance sheets.

Liaison with learners: reception, administrative follow-up, managing absences and assessments.

Interface with internal departments: HR, logistics, finance, or management, as needed.

🧠 Key skills:

Organization, rigor, and priority management

Interpersonal skills and diplomacy

Proficiency in the Ypareo tool

Responsiveness, autonomy, and ability to handle unforeseen events

💡 My approach:

I work methodically and with kindness, constantly seeking continuous improvement. My goal: to ensure that each training session runs under the best conditions, for the teams as well as for the learners.