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Raoul De La RochebrebrochardRD

Raoul De La Rochebrebrochard

TRAINING MANAGER AND TRAINER

€1,300/day
Paris, FR
15+ years
Training Management & Instructional Design
Cross-functional Management & Trainer Network Animation
Customer Relations & Sales Training & Coaching
Sales / Commercial Training
Change Management

Average response time: 1 hour

Freelancer profile translated to English.
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About Raoul

Senior Training Manager & Instructional Design


Develop sales performance and the quality of customer relationships

Are you looking to **sustainably improve your sales, customer relations, or management teams**?
I supportcompanies, HR departments**, and **managersindesigning and delivering operational training programsdirectly linked to their business challenges.

With over15 years of experience**, I work in **demanding, multi-site environmentsto **transform skills into concrete results**: improved sales effectiveness, enhanced service quality, more engaged teams, and better-equipped managers.

What I do for you

  • Clarifyyour skill challenges and priorities
  • Buildtailor-made, useful, and quickly deployable training paths
  • Directly trainyour teams inpersonorremotely
  • Supportmanagers and internal trainers over the long term
  • Deploymeasurable skill development programs

My interventions are **pragmatic, interactive, and field-oriented**, with a clear objective: **a visible impact on performance and professional practices**.

Why work together

  • Abusiness-focusedapproach, not theoretical
  • Adual role of consultant/trainer
  • An excellent understanding ofsales forces and call centers
  • Trainingadapted to your operational realities
  • A culture ofresults, evaluation, and continuous improvement

Types of assignments

  • Sales and customer relations training,
  • Managerial paths,
  • Onboarding,
  • Skill development programs,
  • Internal academies,
  • In-person and remote training delivery,
  • HR and manager support.

  • French

    Native or bilingual

  • English

    Conversational

  • Spanish

    Basic

Can work on-site
Paris (up to 50km)

Experience

  • ADEP - Courtier en assurance
    TRAINING MANAGER AND TRAINER
    BANKING AND INSURANCE
    January 2019 - May 2025 (6 years and 4 months)

    ADEP – Insurance Broker specializing in DOM/DROM

    Creation and management of the ADEP Campus

    Design and structuring of an internal training campusfor 250 employees and representatives.
    Instructional design, development of the training plan, creation and deployment of content in a highly regulated insurance environment.
    Project managementacross **multiple sites**: mainland France, Guadeloupe, Martinique, French Guiana, Reunion Island, Mayotte.
    Implementation ofpedagogical evaluationsand structured reporting systems.

    Design and deployment of multi-site training modules

    Training in health, provident, compliance, and insurance regulations.
    Over 8,200 hours of **training designed and delivered, in-person, remotely, and blended learning, across all sites**.

    Coaching and operational support

    Support for sales and customer relations teams via e-learning, micro-learning, and in-person programs.

    Regular on-site interventions(approximately 15 weeks of travel per year).
    Animation of internal and external trainer networks
    Onboarding, technical sales, behavioral, and regulatory training.
    Direct contribution to sales performance with a **+25% increase in new business**.

    Cross-functional management
    Functional coordination of 30 collaborators (trainers, subject matter experts, project managers).
    Learner satisfaction rate: 96%.

    I can bring added value to your training, instructional design, and project management assignments in the insurance sector, in France and the DROM, in multi-site and regulated contexts.
    Sales Training Multimedia Instructional Design Training Design and Delivery Customer Relations in Sales and Difficult Situations Managerial Support for Business Growth
  • RÉAGIR FORMATION
    INDEPENDENT CONSULTANT AND TRAINER
    RETAIL (LARGE RETAILERS)
    January 2009 - January 2019 (10 years)
    Paris, France

    Senior Consultant / Trainer – Relational Performance & Sensitive Situations


    HR • Training • Customer Service / France & DROM

    For over 15 years, I have been supporting HR, Training, and Customer Service departments in **developing behavioral and relational skills to enhance service quality, operational performance, and team engagement**.

    Myexpertisenotably covers **handling incivilities, complex complaints, and emotionally charged situations**, which are now cross-functional challenges in many professions: **customer relations, sales, reception, frontline managers, contact centers, field networks**.



    **I undertake high operational impact missions, complementing digital training programs, to secure practices, embed good behaviors, and develop professional reflexes through practice and real-life simulations**.


    Areas of intervention:
    - **Handling incivilities**, conflicts, and sensitive situations
    - Customer complaints& customer experience
    - Assertive and relational communication
    - Frontline management& change support
    - Sales, commercial relations, and customer loyalty
    - Instructional design & blended learning programs

    Approach:
    - Practical workshops, role-playing, field simulations
    - Individual and group coaching

    Client references (multi-sector):
    - Banking & Insurance,
    - Automotive,
    - Luxury, Healthcare & Social Services,
    - Retail & Services,
    - Training & Higher Education
    (BRED, Banque Populaire, Crédit Agricole, Daimler, Dior, Bouygues Telecom, Orpea, etc.)

    Freelance positioning:
    - High added-value field interventions, complementing or reinforcing existing digital programs.
    - Open to training, instructional design, and project management assignments, all sectors, France & DROM.
    Train the Trainer Change Management Training Management & Instructional Design Training Design and Delivery
  • AVIVA - Banque – Assurances
    WEALTH MANAGER
    BANKING AND INSURANCE
    January 1998 - January 2009 (11 years)
    Paris, France
    ADVICE / SALES IN WEALTH MANAGEMENT
    Management, development, and retention of aportfolio of 300 clients(€50 million in assets), comprising individuals and business leaders.

    **Global analysis of wealth situations and development of tailor-made recommendations**: savings, provident, retirement, taxation, and estate planning.


    Deployment of a **lasting customer relationship based on advice, regulatory compliance, and trust**, within a framework of controlled commercial performance.

    TRAINING OF NEW EMPLOYEES

    **Skill development in advisory sales, customer relations, compliance, and wealth management products**.

    Field support and individual coachingof advisors to ensure long-term performance, commercial posture, and service quality.
    Wealth Management Advisory Advisory Sales Customer Relations and Loyalty Regulatory Compliance (Insurance / Finance) Sales Training
Check out Raoul's experience

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Education

  • Train the trainer Title II
    SIPCA
    2009
    formation de formateurs Titre II
  • Insurance training
    ENASS - U. V.
    2007
    formations d'assurance
Check out Raoul's education

Skill set

Train the Trainer
Managerial Support

Categories