Raouf H.

I am an engineer with 7 years of strong experience in operational project management, deployment, and tool implementation.

I have worked with various companies, including startups and state startups ('Beta Gouv'), to help them improve their operational efficiency through the optimization of business processes.

I have solid experience in managing complex projects and coordinating multidisciplinary teams. I have carried out the following missions:

- Planning, directing, and monitoring tasks, coordinating teams, anticipating risks and problems

- Analyzing existing workflows, identifying areas for improvement, and implementing solutions to increase efficiency

- Reporting on operational progress

- Ensuring service continuity (7 days/7) with high quality for clients

- Ensuring customer satisfaction through a helpdesk (speed of responses/resolutions + effectiveness): configuration, ticket monitoring, and continuous improvement of support processes

- Interacting with field teams, finding solutions to logistical problems encountered, in addition to providing employee helpdesk support

- Liaising with tech and product teams to adapt processes to new tools

- Optimizing operational costs by automating tasks

- Data analysis in Metabase (SQL usage)

- Task automation via Airtable

I am committed to helping my clients achieve their goals and improve their operational efficiency.

If you are looking for an expert in daily operations management, operational project management, and CRM to help you transform your business, do not hesitate to contact me! I would be delighted to discuss how I can support you in your project.

See you soon!

Raouf