Rantsana Rajaonah

As a sales assistant at Sosh, I play a key role in customer relations and sales support. I assist customers in their processes, whether it's subscribing to an offer, modifying a subscription, resolving a technical problem, or obtaining information about services. I ensure a warm welcome, identify needs, propose suitable solutions, and strive for customer satisfaction. I can also participate in customer loyalty by highlighting the benefits of Sosh offers. Organized, responsive, and with good communication skills, I am an essential link between the company and its customers.

As a customer advisor at Showroomprivé, I play an essential role in customer satisfaction and loyalty. I am responsible for responding to requests related to orders, deliveries, returns, refunds, or product information, ensuring clear, responsive, and personalized communication. Attentive, I handle each request professionally via the (email) channel while respecting internal procedures. I contribute to improving the online shopping experience by anticipating needs and providing quick solutions. Thanks to my knowledge of customer management tools and the e-commerce platform, I actively contribute to the brand's positive image.