Ranja Mampionona

As a quality controller, I am responsible for all quality aspects of our services with the aim of satisfying customers.

Also, my tasks are not limited, but I was also responsible for the skill development of managers.

Agent: TotalEnergie customers send us complaints by email. Our role was to respond to these complaints and conduct a study on each customer's case. We also calculate based on invoices and set up a payment schedule for the invoices. We also study meter readings to see if they are higher or not. And above all, our role was to offer our sponsorship and all new offers to customers, in order to retain customers and attract more prospects.

After 16 months of working at TLS contact, I was chosen as Team Leader by our center manager. My role is to properly check the reception of applicants, monitor the processing time for each agent. I also resolve unforeseen problems that arise in the center, such as people not respecting the established guidelines, etc. I also check the files received by each agent, and I report unresolved blockages at my level to my superior using the Teams tool. In case of an appointment advancement instruction from the consulate, I call the applicants to offer them a date and time and I set their appointment, finally, I reply to the consulate by email from Outlook.