Freelancer profile translated to English.

Description

With a Master's degree in Computer Science and 15 years of experience, graduated from the Computer Science department of ISI, expert in IT operations and technical project management activities and methods. I started my career in 2009 as a Computer Engineer. In March 2018, I joined ATOS France for technical integration consulting activities and IT production industrialization.

Since June 2022, I have been on a mission at CGI as an IT Consultant. I regularly work on IT project management missions as well as in transition manager and technical manager or production team coach roles.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Montreuil (up to 50km), Paris (up to 50km)

CGI
IT Production Engineer
DIGITAL AND IT
June 2022 - Today (4 years and 1 month)
Paris, France
Methodology: ITIL
Management and monitoring of reported incidents.
In charge of the daily operations (RUN) of production for the TES, Permits, and Portal units
Monitoring and renewal of certificates
Coordination of actions between different stakeholders
End-to-end monitoring and control of title production
Participation in various production instances
Communication in case of service interruption (Deployment, major incident)
Management of the anomaly backlog on Mantis and JIRA
Preparation and management of Production Deployments (MEP) with the "TMA" and "Operations" teams
Daily monitoring and ensuring the status and accessibility of applications
Participation in cross-functional IT projects
ITIL Processes run production monitoring Incident Management
Agence Nationale des Titres Sécurisés
IT Production Engineer
PUBLIC SECTOR
May 2022 - January 2026 (3 years and 8 months)
Paris, France
IT Production Engineer within the RUN team.
Daily coordination with operations teams and partners (Worldline, Docaposte, Orange Business)

Team: 5 people

Tasks performed:

RUN Activities

• Incident Analysis and Management: Level 1, 2, and 3
 Incident monitoring according to ITIL methodology.
 Validation of production deployments (fixes and enhancements)
 Preparation and distribution of the application weather report
 Participation in crisis cells
 Communication with management and partners
 Supervision and control of job execution

BUILD Activities

 Participation in cross-functional projects (2D-Doc, Portal, E-photo, Justif Adresse)
 Updating and validating documentation (DEX, DAT)
 Monitoring of non-regression tests
 Implementation and monitoring of new flows

Supervision and Security:

 SI supervision on Centreon / Zabbix
 Monitoring of database backups (Oracle, MySQL, MongoDB) on Commvault
 Management of public and private certificates (renewal, installation)
 Participation in the WAF UBIKA implementation project
 Industrialization of certificate automation via ACME

Technical Environment: Red Hat 8, VMware, vSphere, SQL, Oracle, Tomcat, HAProxy, ServiceNow, ITSM
SQL run production monitoring Incident Management ITIL
Monoprix
IT Production Engineer
LOGISTICS AND SUPPLY CHAIN
October 2021 - Today (4 years and 10 months)
Île-de-France, France
Deployment of the automatic payment solution (collection terminals):

Complete management of terminal installation, from initial configuration to operational commissioning. Coordination with technical teams, service providers, and sites to ensure smooth integration into the existing ecosystem. Performance of functional tests, validation of payment flows, and anomaly resolution.

Team: 8 people

Tasks performed:

RUN Activities:

 Production incident analysis (N3)
 Change and problem management (root cause resolution)
 Contribution to crisis management and continuous improvement
 Linux environment operations
 Deployment of versions and configurations
 Monitoring of incident resolution.
 Weather report preparation
 Performance and availability monitoring
 Active participation in the ITIL process (CAB)

BUILD Activities:

• Environment configuration,
• Post-deployment validation and support for project teams.
• Optimization recommendations

Supervision:

• Use of Centreon and Dynatrace monitoring tools
• Anticipating degradations, analyzing metrics,
• Implementation of relevant probes.

Technical Environment: Red HAT 7/8, Windows Server 2003 and 2008, SQL server, Dollar U, Centreon, Tomcat
Linux SQL ITIL Processes Payment Methods

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Management and Business Administration, MBA Project Management
Université Paris 1 Panthéon-Sorbonne
2021
Management et Administration des Entreprises, Management de projet MBA
Master's degree, Security Computer Systems Communicating and Embedded, Administration / management of security services
Higher Institute of Computer Science
2012
Master's degree, Security Computer Systems Communicating and Embedded, Administration / gestion des services de sécurité

Ramzi Methni

IT Project Manager Engineer

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