Freelancer profile translated to English.
Back to original languageAbout Ramy
With 8 years of experience in IT, I progressed from a junior administrator role to a technical lead, while also working in VIP support. Eager to take on new challenges, I want to leverage my technical and interpersonal skills by taking on a role with more responsibility.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- Legrand FranceIT Coordinator: VIP/OSSCONSULTING AND AUDITSMarch 2025 - Today (1 year and 3 months)Bagnolet, France- Implementation of a Techbar at the new Bagnolet site and management of its service- Coordination and management of events for governance bodies and the Executive Committee- Audiovisual referent- Cybersecurity awareness- Remote management of the PC fleet with Intune: automated integration via CSV import into Windows Autopilot- Contribution to the recruitment and training of IT teams- Training development consulting- Contribution to meetings on major annual deadlines (Onboarding and projects)- Hardware orders and stock management- In charge of procedures- Management of Level 1 and 2 requests and incidents for users and VIPs- ServiceNow ticketing tool (EcareNow)- Azure, Microsoft 365, and Teams room administrator- AD user configuration- Installation and configuration of software and drivers in compliance with Legrand- Training for new users on Legrand tools and applications- Provisioning and configuration of Win11 and MacOS laptops- Remasterization of workstations- Provisioning, configuration, and enrollment of iOS mobile devices
- L'OréalDigital CoachJanuary 2023 - Today (3 years and 5 months)Levallois-Perret, France- Contribution to the recruitment and training of IT teams- Training development consulting- Contribution to meetings on major annual deadlines (Onboarding and projects)- Hardware orders and stock management with Tanium- In charge of procedures- Management of Level 1 and 2 incidents for VIP users- ServiceNow ticketing tool- Azure, Microsoft 365, and Apple Business Manager administrator- AD user configuration, GPO management- Installation and configuration of software and drivers in compliance with L'Oréal- Training for new users on L'Oréal tools and applications- Provisioning and configuration of Win11 and MacOS laptops- Remasterization of workstations- Provisioning, configuration, and enrollment of iOS mobile devices
- Société GénéraleVIP Technical LeadJanuary 2021 - December 2022 (1 year and 11 months)92800 Puteaux, FranceVIP Technical Lead, responsible for procedures and coordination, specializing in Level 1 and 2 incident resolution for VIP clients in the stock market sector.- Management of Level 1 and 2 incidents for VIP clients in the stock market sector- ITSM ticketing tool- Microsoft 365 administrator- AD user configuration, license addition- Installation and configuration of software and drivers- Training for new hires, on tools and apps- Laptop provisioning and configuration- Provisioning, configuration, and enrollment of iOS and Android mobile devices- Preparation of events and live sessions, meeting rooms, TeamsRooms
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Education
- Computer Systems and Software Bachelor's DegreeInstitut F2I2021Microsoft365 Admin Center, MicrosoftAzure, CiscoPacketTracer, WindowsServer, ESXi, CitrixXenServer Projets : Création d’une architecture Microsoft365 pour une entreprise Réseau : VNet, Azure DNS, VPN, Ddos protection - Technologie des ordinateurs et architecture matérielle : Microsoft365, MicrosoftAzure, CiscoPacketTracer, WindowsServer, Windows10, VmwareESXi, CitrixXenServer. - Ouverture cohésion d'équipe et bases de la communication : Cours de communication, cours gestion du temps et du stress, cours gestion des conflits, formation Support Traiter reclamation client.
- HND in IT Services to Organizations, Option A: Infrastructure SolutionsInstitut F2I2020Contrat en alternance. - Administration server : Windows 2016/2019, - Virtualisation - Maitrise de différents système d'exploitation : Windows, Linux, Mac - Résolution d'incidents de type 1, 2 et 3 - Windows server, ESXi, Installation et configuration de ses services - Windows 10 solutions incidents niveaux 1 et 2 - Linux - Réseau : Cisco, Adressage IP, DHCP, LAN, brassage, Modèle OSI - Projets Windows server FTP et veille technologique sur la 5G - Prise en main de differents outils de ticketing et gestion de stock - Algorythme Python