Freelancer profile translated to English.

Description

I am an experienced customer advisor and work full-time in tax customer support at a wage tax assistance association in Munich. There, I guide people through complex issues daily – understandably, patiently, and solution-oriented.

Since 2024, I have also been self-employed and have been active as a content creator on social media for years. As a result, I am used to handling diverse concerns quickly and professionally – whether by phone, chat, or email.

For customer service projects, I bring: strong communication skills, reliability, a calm and friendly demeanor even with difficult concerns, as well as a good feel for administrative and tax-related topics.

I am looking for flexible projects that I can take on alongside my main activity – structured, reliable, and with full commitment.

Languages

German
Native or bilingual
English
Basic

Workplace preferences

Remote only

Primarily works remotely

Lohnsteuerhilfeverein Bayern e.V.
Team Assistant
January 2024 - Today (2 years and 7 months)
München, Germany
Consultation and support of members in tax and administrative matters, including telephone and written customer communication. Responsible for organizing practice workflows, general administrative tasks, and ensuring high customer satisfaction. Through daily contact with a wide range of concerns, I have developed a good sense for clear, friendly, and solution-oriented communication – even with complex or sensitive topics.
Customer Consulting Telephone Support Organizational Talent Friendly Customer-Oriented
Rizgar GmbH
Chief Secretary
November 2019 - January 2021 (1 year and 2 months)
Accounting, invoicing, office organization, customer reception, mail in and out, external communication
Beauty@Soul GmbH
Reception & Support
January 2009 - October 2019 (10 years and 9 months)
Office organization, customer acquisition, correspondence, customer satisfaction, telephone communication