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Ramazan BilginRB

Ramazan Bilgin

IT project and proximity technician

€200/day
Villefranche-sur-Saône, FR
3-7 years
Pedagogy
Network Administration
System Administration
User Support
Autonomy

Average response time: 1 hour

Freelancer profile translated to English.
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About Ramazan

IT support technician specializing in user assistance and IT troubleshooting.

I assist companies in managing their IT infrastructure, providing proximity support, preparing workstations, installing equipment, and resolving technical incidents.

Accustomed to Windows environments and ticketing tools, I am recognized for my responsiveness, my sense of service, and my ability to simplify technical problems.

Available for support, deployment, user assistance, or IT reinforcement missions.
Semiconductor and Hardware
Digital and IT Services

  • French

    Native or bilingual

  • Turkish

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • Firalp / comIT
    Level 2 Infrastructure and Terminals IT Technician
    May 2024 - August 2025 (1 year and 3 months)
    Lachassagne, France
    Level 2 IT technician, resolving complex tickets and escalations from Level 1 in direct collaboration with Level 3 teams (Dev/Network/Cyber). Handling some application tickets (SAP, Mobilis, etc.). Basic AD administration. PC imaging. Priority management. Support for network-related issues (VPN, Wi-Fi, print servers...).
    Network Administration System Administration
  • Sanofi / Helpline
    IT Project and Proximity Technician
    January 2024 - January 2025 (1 year)
    Neuville-sur-Saône, France
    Proximity technician for the EVF project at Sanofi Neuville and one month at Marcy-L'Etoile. Server room/data center management, racking/stacking switches, servers, firewalls, copper/fiber cabling. Configuration and installation of professional laboratory PCs, updating procedures and asset qualification. IT inventory management.
    Autonomy User Support Network Administration IT Infrastructure Project Management
  • DCS Easyware
    Level 1 Support Technician
    January 2022 - January 2023 (1 year)
    Lyon, France
    Level 1 technician in a shared service center, handling 30 tickets/day (calls & emails) for several major clients such as Nice Airport, the city of Valence, Romans-sur-Isère, and Panzani. User support (printing, network connection, hardware issues...). Account & access rights management (Active Directory, VPN, email). Troubleshooting & office assistance (Windows, Office 365, printers). Ticket management on GLPI and escalation to Level 2 team if necessary.
    User Support

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Education

  • Driver's license B obtained
    Permis B obtenu
  • BTS (Higher Technical Certificate) in IT Services for Organizations (specializing in systems/networks and cybersecurity)
    Lycée La Martinière Duchère
    2022
    BTS
Check out Ramazan's education

Categories

  • Other