Freelancer profile translated to English.

Description

Freelance IT Support Technician with experience in N2 and on-site support.

I assist individuals, self-employed professionals, and SMEs to quickly resolve everyday IT incidents: Windows/macOS workstations, hardware, user accounts, printers, networks, and remote or on-site assistance.

Serious, responsive, and solution-oriented, I adapt to your constraints to ensure optimal service continuity.

Industry field of expertise

Languages

French
Native or bilingual
Punjabi
Native or bilingual
Hindi
Fluent
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

BNP PARIBAS
N2 IT SUPPORT TECHNICIAN & SYSTEMS AND NETWORKS ADMINISTRATOR
DIGITAL AND IT
January 2023 - December 2025 (2 years and 11 months)
Nanterre, France
• • VIP P1/P2 incident management (ServiceNow)
• • SCCM, PowerShell deployment
• • Active Directory, MDM (Intune, MobileIron, Apple Configurator)
• • Installation of trader workstations / trading rooms
• • Training and support for technicians
• • Reduced incident resolution
• • Contribution to IT security
• • IT equipment deployment BCP
• • User onboarding & offboarding (Snow)
• • Implementation of procedures and cybersecurity awareness
Active Directory IT support Windows Mac OS MDM
BWIT
SYSTEMS & NETWORKS INTERNSHIPS
June 2021 - February 2022 (8 months)
Marne, France
• • Installation of network infrastructures (DNS, DHCP, DDNS)
• • Implementation of monitoring tools
• • Installation and configuration of a network infrastructure on a Virtual Machine