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Ramananihary SalomonRS

Ramananihary Salomon

Expert Customer Advisor

€150/day
Tananarive, MG
3-7 years
Customer service
Social media
Mailing
Marketing
Order tracking

Average response time: 1 hour

Freelancer profile translated to English.
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About Ramananihary

I offer to easily manage your customer service, whether you are a distribution company or an e-commerce business. Please note that human contact within customer service is essential to gain loyal customers, which is one of the reasons that leads me to offer you my services.
Know that I can offer you the following services:
Mailling
Order tracking
Customer service
Community manager
Consultant for improving customer service
Digital marketing
Thank you in advance for your trust.

  • French

    Native or bilingual

  • English

    Conversational

  • German

    Conversational

Remote only
Primarily works remotely

Experience

  • GETHUMAN CALL,
    Project Customer Advisor
    TELECOMMUNICATIONS
    April 2023 - January 2024 (9 months)
    Antananarivo, Madagascar
    Receive incoming calls for after-sales service follow-up requests. Follow up on packages sent by PDP. Analyze dispute responsibilities. Process back-office requests from PDP customers. Handle claims for lost or damaged packages with the carrier GLS and process refund requests in case of lost packages.
    Customer service Order tracking Dispute resolution Back office processing Mailing
  • INTELCIA Madagascar,
    Customer Technical Advisor
    TELECOMMUNICATIONS
    May 2019 - November 2022 (3 years and 6 months)
    Antananarivo, Madagascar
    Customer assistance with mobile phone usage, guiding them through the necessary operations. Suggesting new mobile phones based on their needs or in case of damage, also proposing payment facilitation options for financially struggling customers. Proposing suitable technical solutions or alternative solutions in case of breakdown. Customer loyalty.
    Customer service Dispute resolution Loyalty Salesmanship empathy
  • ASSEL Mada,
    Executive Driver
    ENERGY AND UTILITIES
    March 2019 - May 2019 (2 months)
    Evato, AA, Madagascar
    Driving company employees to various construction sites and also running company errands such as bank deposits, mail, and invoice deliveries. Ensuring the safety of passengers during the journey. Traveling to other regions. Maintaining vehicle cleanliness.
    Sense of service professionalism punctuality Sense of discretion dynamism
Check out Ramananihary's experience

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Education

  • Bachelor's degree in Biotechnology and Agronomy
    Higher Polytechnic Institute of Madagascar (ISPM)
    2013
    Licence en Biotechnologie et Agronomie
  • Management
    (University of Antananarivo Madagascar)
    2010
    Management
Check out Ramananihary's education

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