Freelancer profile translated to English.
Back to original languageAbout Ralph
MY HEADLINE
Transformation. Implementation. Impact.
Interim Executive with focus on Sales, After Sales & Service
Awarded "Expert of the Year – Interim Management" 2022 & 2024
Managing Director | implemented! GmbH – building highways to drive your business
MY OFFER
- Industry experience: Automotive (> 36 years) and Insurance (> 9 years) and others
- Focus areas: Sales, After Sales, Service and Claims Management
- Expertise: Design and implementation of business models and organizational structures, as well as digitalization of business processes
- Roles: Interim Management, Project Management, Consulting, Coaching, BI Expert
- Extensive experience in leading projects and line organizations
- Official Microsoft Partner, specialized in Business Intelligence Systems (MS PowerBI)
MY PROFILE
- Successfully developed and implemented strategies, business processes, and IT systems – with a clear focus on business development and sustainable performance improvement.
- Many years of experience in building efficient organizational structures and implementing effective KPIs for transparency, control, and benchmarking.
- Proven expertise in leading strategic projects for the development, transformation, and restructuring of business units and organizations.
- Broad interdisciplinary expertise and strong consulting skills in the complex environment of Sales and After-Sales business.
- Sound knowledge of Change and Lean Management with a deep understanding of global sales and service organizations.
- High implementation competence through more than 200 successfully realized projects at the interface of processes, IT systems, and organization.
- Empathetic, persuasive leadership personality with the ability to motivate, develop, and align intercultural teams towards common goals.
German
Native or bilingual
English
Fluent
Can work on-site
München (up to 50km)
Willing to travel
Experience
- Bayerische LandesärztekammerInterim Mandate - Project Management "Strategic Initiative BLÄK 2028"PUBLIC SECTORSeptember 2022 - December 2023 (1 year and 4 months)Munich, Germany300 employees, approx. 94,000 members/doctors in BavariaRole: Strategy Consulting / Coaching- Development of a comprehensive concept for the realignment of BLÄK with a focus on customer orientation, employee qualification, and efficiency.- Concept for project structure, definition of sub-projects and work packages, evaluation of activities by importance and urgency, creation of milestone plan for implementation projectResult:- Board decision to implement the concept in a multi-year strategy program
- HUK-COBURG VvaGInterim Mandate - Project Management "Procurement Solution KFZ Implementation Project"BANKING AND INSURANCEFebruary 2022 - April 2023 (1 year and 3 months)Coburg, GermanyRelevant business volume: > €400 million, approx. 1,600 car repair shops in the partner networkRole: Project Management / Expert Workshop and Service Processes and Systems / BI Expert- Implementation of a digital platform for the procurement of spare parts in the partner workshop network- Detailing of process modules for the procurement platform, including AI-supported order checking- Conducted market screening and selection of potential platform providers- Conducted a tender process- Decision to implement and commission the preferred portal service provider
- HUK-COBURG VvaGInterim Mandate - Project Management "Implementation Project Liability, Accident, Property Insurance (HUS)"BANKING AND INSURANCEJanuary 2022 - March 2024 (2 years and 3 months)Coburg, GermanyRelevant business volume: > €150 million, > 200 tradespeople in the partner networkRole: Project Management / Expert Digitalization of Business Processes / BI Expert- Introduction of a standardized service catalog for tradespeople in the partner network- AI-supported data analysis to determine regional market prices- Creation and execution of a tender process for inspection service providers- Development of a digital processing approach, implementation of AI-supported document checking- Piloting, milestone planning, and support and controlling of the area rollout- Successful, on-schedule go-live and rollout in the tradespeople network
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Education
- Diploma in Business AdministrationUniversity of Passau1989Studium der Betriebswirtschaftslehre mit den Schwerpunkten Steuerlehre, Absatzwirtschaft und Handel (Marketing) sowie Wirtschaftsinformatik
Skill set
Excel
PowerPoint
Access
SAP
Microsoft Power BI
Sales Excellence
Business Unit Strategy
Controlling and Performance Management Systems
Business Intelligence (BI) Strategy
Project Management (PMO)
Corporate Strategy
Digitalization
Digital Transformation
Efficiency Improvement
Strategic Consulting
Project Management
Strategic Procurement
Process Management
Business Transformation
Power BI
AI & Advanced Analytics
Artificial Intelligence
Power BI
Process Consulting
Business Intelligence
Procurement Strategy
Process Analysis
Process Modeling
Business Analysis
Business Development
Strategy
Network Planning
Analysis Market / Competition / Target Groups / Trends
Platform Economy
Interim Management
Microsoft Power BI
Expert Workshop and Service Processes and Systems
Categories
- Operations Executive