Ralf K.

Overall responsibility for the freight forwarding company including strategy, governance, and operational excellence (End-to-End: Sales, Operations, Warehouse/Hub, Transport)

P&L/Budget Responsibility: Budget, Forecast, Annual Financial Statement Review, Investment Decisions, and Business Cases

Leadership of the management team and the organization (Structure, Culture, Performance, Succession Planning, Labor Law/Work Safety)

Growth and Customer Strategy (Key Accounts, Tenders, Pricing, Contract and SLA Negotiations)

Management of Network, Capacities, and Partners (Carrier Strategy, Make-or-Buy, Subcontractors, Fleet)

KPI and Results Management (Cost per Shipment/km, Utilization, OTD/OTP, Quality, Damage Rate, Productivity)

Cost and Efficiency Programs (Process Costs, Dwell Times, Empty Runs, Standardization, Lean/CI)

Risk, Compliance, and Safety Management (Customs, Dangerous Goods, Insurance, Audits, Data Protection)

Digitalization and Transformation (TMS/ERP/BI, Automation, Data Quality, Track & Trace, eCMR/ePOD)

Stakeholder Management (Shareholders/Board, Works Council, Authorities, Strategic Partners) as well as Crisis and Escalation Management

Overall operational and strategic responsibility for transport logistics (Freight Forwarding/Dispatch, Hub/Warehouse Interfaces, Network/Locations) including budget, cost, and results responsibility (P&L, Budget, Forecast, Investments/Business Cases)

Leadership of Teams and Managers including Personnel Planning, Development, Performance, Work Safety/Compliance

Capacity, Route, and Resource Management (Fleet/Carriers/Subcontractors), Peak and Escalation Management

Ensuring Service, Quality, and Customer Satisfaction (SLA, OTD/OTP, Complaints/Claims, Damage Rate)

Process and Network Optimization (Utilization, Empty Runs, Dwell Times, Lead Times, Productivity) and Efficiency Programs/Make-or-Buy

Procurement/Partner Management including Tenders, Contract and Bonus/Malus Management

KPI and Reporting Management and Continuous Improvement (SOPs, Standardization, Lean/Kaizen)

Digitalization/Transformation (TMS/Telematics/Track & Trace, EDI, eCMR/ePOD, BI/Data Quality, Automation)

Governance, Risk, Safety, and Sustainability (Customs/Dangerous Goods, Insurance, Audits, ESG/CO₂ Reporting)

Leadership and development of the customer service team (scheduling, goals, coaching, performance)

Ensuring stable service processes including escalation and interface management (dispatch, sales, customs)

Management of customer support and resolution of complex cases (delays, damages, documents, capacities)

KPI and Quality Management (OTD/OTP, Complaints, CSAT/NPS, Response and Resolution Times)

Analysis of customer data/feedback for process improvement and service optimization (SLA, Reporting)

Business Development: New customer acquisition, expansion of existing customers (cross/upselling), relationship management

Offer preparation, concept development, and tender/bid management including pricing coordination

Contract and condition negotiations and ensuring implementation in operational business

Collaboration with Operations, Finance, IT, and Product/Marketing for solutions, digitalization, and growth

Budget and cost responsibility within the team/department